Category Archives for Airlines.
Vice President of Customer Planning Jill Surdek addressed the interiors of their A321T aircraft in an employee question and answer session last week.
Between the poor operational performance American Airlines has suffered this summer, the airline’s cramming more seats into coach and surly service, the carrier’s employees have a frequent need to apologize to customers.
Though Prince Harry and Megan Markle came under fire recently for flying private they’re also known to fly commercial, and even flew coach for a New Year’s getaway. Sitting in the very back of an aircraft may be the best position where there are security concerns.
Prince Harry is also known to fly British Airways intra-European business class which is like flying coach. His grandfather Prince Philip, however, once remarked that air travel can be quite nice “provided you don’t travel in something called economy class, which sounds ghastly.”
Is American Airlines international first class worth it? There’s no suites with doors. There’s no fine dining compared to peers selling international first class. The benefit surely comes from the service, right?
A Delhi man called police to let them know a woman was carrying a bomb and planned to use it on a flight bound for either Dubai or Saudi Arabia. All international flights were temporarily suspended at India’s busiest airport.
So far London Heathrow airport workers have postponed their planned August strikes, so British Airways customers next expect disruption from a pilots strike. British Airways pilots have announced strike plans for September 9, 10 and 27.
Here’s what happens next for passengers, and here’s why pilots are striking.
Star Alliance member Air India reportedly hasn’t been paying its jet fuel bills and now can’t gas up at six airports in the country.
It’s great to see the airline deploying their new premium-heavy 46 business class seat 767s aggressively, and not just out of Newark or even on pure business routes.
The new Polaris business class seat is a competitive advantage not because it’s better than what Delta, American, or Air France offer – or what British Airways or Virgin Atlantic will offer – it isn’t. It generally lags all of those. However they’re able to offer fully flat direct aisle access business class seats, attractively designed, using less cabin space. That allows them to fit more seats into the same footprint, or add seats without taking out as many from a lesser cabin.
With as full as flights are these days, if your United transatlantic flight out of Newark cancels I could easily see the airline not being able to get you out for three days. Then you’d be stuck spending three days in Newark. I’d say you could pitch the story to the airline’s magazine, but somebody already did that.
For as long as I can remember United’s Hemispheres inflight magazine has included a feature “Three Perfect Days” Well, now you can win three perfect days in… Newark.
Airlines don’t do enough to clean planes between flights. I feel especially bad for the cleaners who have to deal with the mess passengers leave behind.
When a customer is faced with a seat that hasn’t been properly cleaned, and can’t be prior to takeoff, I view the seat as inoperative or out of service — if the airline can’t move them, it’s tantamount to an involuntary denied boarding. Cash compensation should be due.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
