United has a bug bounty program paying out up to a million miles for identifying vulnerabilities.
Now Hyatt has a bug bounty program, too.
Category Archives for Hotels.
by Gary Leff
United has a bug bounty program paying out up to a million miles for identifying vulnerabilities.
Now Hyatt has a bug bounty program, too.
by Gary Leff
Until March the most expensive standard room redemption Marriott offers is 60,000 points which is amazing value at the St. Regis Maldives.
Right now there’s better redemption availability at the property than the Marriott award calendar shows — and they appear to be underpricing awards for overwater villas.
by Gary Leff
Hotel loyalty programs face a unique challenge that airlines don’t. Airlines set the rules and provide the product directly. Hotels have to get properties which are often owned and even managed separately to comply, with benefits like upgrades delivered consistently by individual employees at a front desk perhaps thousands of miles away. They rely on individual hotels and even employees to comply.
Embedded in a loyalty program as well is a philosophy of how to treat guests redeeming their points.
by Gary Leff
Club1 Hotels membership has been priced at $675 for a year, but they’re giving away one year memberships that provides access to discounts. It’s worth signing up just to check out pricing.
They tell me that this free one year membership signup offer ends tonight (January 7) of course once sign up you have access for a year and no credit card is required.
by Gary Leff
IHG has not communicated this to members, so they aren’t even giving us the 8 days notice, members have discovered this on our own. If there are any hotels going up in price you want to book, get on it since if you book future stays prior to January 14th you can do so at the lower pricing. What’s more, consider making speculative bookings, since most redemptions are cancellable.
by Gary Leff
Marriott has provided additional information on their massive data breach. We’re supposed to be comforted that it’s ‘only’ 383 million and not 500 million records that were accessed.
Marriott still hasn’t told us anything about their notes on your as as a customer that were taken.
by Gary Leff
Unfortunately they’re investing in bad marketing when they need to be investing in fixing their IT — merged accounts that still aren’t right, elite status trackers that say members need only 75 nights for Ambassador status, and missing 75 night elite benefit options.
And if they are really that short of ideas for where to invest these dollars, to deliver strong branding, they might try putting the money into training customer service agents to give out accurate information.
by Gary Leff
The JW Marriott Guanacaste Resort published a policy that they would not upgrade Marriott Platinum members to suites despite terms and conditions of the program saying Platinums are entitled to suite upgrades if available.
There are always going to be hotels that are more generous than others with respect to elite benefits. However this wasn’t just a non-compliant hotel, their policy not to comply was explicitly outlined on the Marriott website and in the Marriott app.
by Gary Leff
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
by Gary Leff
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »