Hotels

Category Archives for Hotels.

Marriott’s View of Loyalty Prevails: Al Maha Won’t Charge Guests for Meals, Activities After All

view from villa
Jan 09 2019

Hotel loyalty programs face a unique challenge that airlines don’t. Airlines set the rules and provide the product directly. Hotels have to get properties which are often owned and even managed separately to comply, with benefits like upgrades delivered consistently by individual employees at a front desk perhaps thousands of miles away. They rely on individual hotels and even employees to comply.

Embedded in a loyalty program as well is a philosophy of how to treat guests redeeming their points.

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Reward Night Prices Changing at 700 IHG Rewards Club Hotels in 8 Days

ic hanoi
Jan 06 2019

IHG has not communicated this to members, so they aren’t even giving us the 8 days notice, members have discovered this on our own. If there are any hotels going up in price you want to book, get on it since if you book future stays prior to January 14th you can do so at the lower pricing. What’s more, consider making speculative bookings, since most redemptions are cancellable.

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Marriott Paid Actual Money For This New Logo When They Should Have Just Invested in Fixing Their IT

Jan 03 2019

Unfortunately they’re investing in bad marketing when they need to be investing in fixing their IT — merged accounts that still aren’t right, elite status trackers that say members need only 75 nights for Ambassador status, and missing 75 night elite benefit options.

And if they are really that short of ideas for where to invest these dollars, to deliver strong branding, they might try putting the money into training customer service agents to give out accurate information.

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Marriott Says They Won’t Let Hotels Ignore Suite Upgrade Rules (Crack Down on JW Marriott Guanacaste Resort)

guanacaste
Jan 02 2019

The JW Marriott Guanacaste Resort published a policy that they would not upgrade Marriott Platinum members to suites despite terms and conditions of the program saying Platinums are entitled to suite upgrades if available.

There are always going to be hotels that are more generous than others with respect to elite benefits. However this wasn’t just a non-compliant hotel, their policy not to comply was explicitly outlined on the Marriott website and in the Marriott app.

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