Filing Europe Flight Delay Claims is Easy and Southwest Disses Wall Street on Seat, Bag Charges

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About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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  1. Is there a good one world partner there for onward connections? I didn’t think so.

  2. Southwest’s Early Bird Checkin is not worth it when your first flight is delayed and your A35 & A36 boarding order lets you choose from 2 of 3 remaining all-terrible seats. I’d much rather have assigned seats. There was a reason those 3 choices were not previously picked. And we got 2 of them. We survived, but the SW seating system isn’t a plus in my book.

  3. The absence of fees has been a differentiating factor and marketing focus for a long, long time. These quarterly report maximizing bean counters who would ruiin an airline’s inage for short term gains need to be ignored. Thanks for not turning WN into another KirbyParker race to the bottom carrier.

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