Flight Attendant Training Video On How To Handle Customers Wanting Upgrades

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About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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  1. Oh wow the good old days before I had to scream at the top of my lungs
    DO YOU KNOW WHO I AM!?

  2. Why didn’t she just check “request upgrade” in the app when she bought the tickets on the internet? Oh…right…got it!

    Great video. That was like time travel.

    Love the subtle little things too. Like, the passenger didn’t want any food or drink but sure…I’ll take a Coke!

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