For months, the Renaissance Newark Airport has been dealing with Legionnaire’s Disease in its water system. The hotel remains open – telling guests not to shower.
They continue to take bookings – and enforce their cancellation policy. One guest was told they wouldn’t be able to shower – a hotel room doesn’t include full use of the room! – and they didn’t want to stay. There are plenty of other hotels nearby, where the room rate includes use of the shower. The hotel’s answer? They’d still have to pay.