Many airlines, hotels, and rental car companies all ‘overbook’ meaning they sell more seats, rooms, and cars than they have. That usually works out just fine. They know some people will cancel or no show, and they want to use up all of their inventory.
Here’s what to expect if your hotel is overbooked, and how to avoid getting ‘walked’ in the first place.
A passenger is being roasted for opening a can of tuna on a plane. Airline food doesn’t exist in coach on most flights, so it’s smart to pack your own, but don’t fumigate the cabin with your lunch.
Andrew Gao, who works at an AI startup, put the United virtual assistant through its paces when it wasn’t giving the help that he was looking for.
Trivago, the Expedia-controlled hotel metasearch site, has a new side hustle: panhandling for tips.
American Airlines spent a decade chasing the wrong strategy—piling on debt, neglecting key markets, alienating employees. Here’s the roadmap for recovery.
Frontier Airlines raised eyebrows three years ago when they said they didn’t want to use jet bridges anymore at their home base in Denver. Now they say they want to move “as close to 100% ground loading as possible” across all of their airports over the next few years, calling jet bridges “the kiss of death” for fast turns.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Thursday night, crews began dismantling the 32-foot-tall “LAX” letters we all know and love. They started with the “X”, then will move to the “A”, and finally “L” over the course of a week.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Kicking off Labor Day weekend didn’t go well for passengers booked on American Airlines 1831, the morning flight from Chicago O’Hare to West Palm Beach.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
