Once infamous for penny-pinching moves like charging for water, United CEO Scott Kirby is now risking millions on food upgrades he admits can’t be proven to pay off.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
China Eastern’s new 29-hour Shanghai–Buenos Aires service via Auckland claims the crown as the world’s longest “direct” passenger flight—an endurance test launching this December.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
United CEO Scott Kirby predicts Spirit Airlines won’t survive past this year, saying bluntly “Off the cliff they go” and declaring their business model already dead. Here’s why he’s right – and where he’s wrong.
United CEO Scott Kirby claims American Airlines is hemorrhaging $800 million a year in Chicago, arguing the losses make its hub there unsustainable.
Delta’s president says the days of winning with the cheapest fares are over, and explains how investing in premium products – and then merchandising them – is getting flyers to pay more and driving record profits.
United CEO Scott Kirby is pitching a U.S. airline “trade deficit” in Washington even as he suggests he may finally act on United’s long-deferred Airbus A350 order.
Taking a pilot out of the cockpit when there’s any question over their fitness to fly just makes sense. ‘Prove me wrong.’
She spread out across the seats, mocking every request to move—until one passenger sat down anyway and the crowd erupted in applause.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
