The Amazing Fight That Took Place Onboard Delta Flight 129 Thursday Night

Jul 08 2017

The story of Thursday’s Delta flight DL129 from Seattle – Beijing flight that had to turn around is finally coming out. We knew there was an unruly passenger in business class. Now we know who it was — and just how insane his actions were.

Twenty three year old Joseph Hudek IV was sitting in Delta business class, seat 1D, went for the exit door and tried to open it about an hour after takeoff. Flight attendants tried to stop him. Then other passengers got involved in the altercation.

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United CEO Oscar Munoz Never Apologized to Doctor Dragged Off Flight and Bloodied

david drao
Jul 08 2017

United CEO Oscar Munoz originally issued a statement apologizing that passengers were inconvenienced and claiming that Dr. Dao had been belligerent. He since backtracked on that claim and publicly apologized. But he has never called Dr. Dao.

Dr. Dao actually says that he “would fly with United again” because of the changes to overbooking policies that airlines have made since his incident.

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Why Delta’s Record Stock Price is a Problem for the Airline

Jul 07 2017

Either Emirates, Etihad, and Qatar are a threat to Delta’s business or they aren’t. If it’s even close to the existential threat that Delta executives claim, that should be priced into the the market’s valuation of their future prospects. If it doesn’t matter, then the controversy is a tempest in a teapot.

At the very least, critics of the Gulf carriers have to explain why the stock market doesn’t appear to see validity in their position.

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MARKETING FAIL: American Airlines Isn’t Using Their Big Data Effectively

american airlines plane
Jul 07 2017

From a marketer’s standpoint the great thing about electronic communications — and data — is that your messages can be mass-customized so that they are directly relevant to the consumer.

In theory this drives far better response, and it turns unwanted marketing messages into useful information. You see what makes something “junk mail” is precisely that it isn’t relevant to us, not that it’s marketing.

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