Congratulations, Delta! This is Why They Don’t Need a Competitive Frequent Flyer Program

Aug 23 2015

Delta has set a number of operational reliability records this summer.

I find Delta’s frequent flyer program both untrustworthy and less valuable than competitor programs. But I also think they run a good airline operation. Since an airline’s primary function is to get you from origin to destination in a safe and reliable manner, it makes sense to fly Delta especially on a non-stop basis and where their schedule is advantageous.

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Review: Intercontinental Times Square

Aug 23 2015

Three years ago I stayed at the Intercontinental Times Square as a Royal Ambassador elite member. I was upgraded to a suite and had unlimited free drinks from the minibar.

Last month I found myself back at the hotel no longer even an Ambassador. In fact, it was my first IHG stay of the year. I was speaking at a conference that was originally scheduled to be held at the Trump SoHo. Less than a week out the event was moved to the Intercontinental because Trump.

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The American Express Lounge in Seattle Gets Jam Packed. You’ll Never Believe What They Had to Do Last Night.

lounge door
Aug 22 2015

When I visited the American Express lounge in Seattle I found it a really nice space but simply not large enough for the airport, and the number of Platinum (and Centurion) cardholders that travel through there.

Fortunately on each of my two stops through there I was able to manage to find a seat. Last night cardmembers weren’t so lucky…

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