Pushing for a Room at Checkin

Sometimes room upgrades require a little push at check-in. It would be nice if it wasn’t necessary, but sometimes it is. And sometimes, even though you’ve been upgraded, you can improve that upgrade — even beyond what you’re entitled to under the guidelines of the hotel chain’s loyalty program. Last month I completed my tour of disfavored Westin hotels (my earlier post on the Westin St. Maarten Dawn Beach is here). I visited the Westin Rio Mar — generally disfavored because, though there are plenty of suites and it’s an oceanfront resort, the property needs some real renovation work and the beach is hardly the best in Puerto Rico. (In general, the ‘mega resort’ experience on Puerto Rico is superior at El Conquistador.) Still, I was in the area and wanted to see for myself,…

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Italian Teacher Makes Fake Bid for Alitalia

That this bid made it through the ‘screening process’ says as much about the problems at Alitalia (and the Italian government) as any lengthier analysis. An Italian high school aviation teacher earning 1,200 euros ($1,500) a month became a minor celebrity in Italy on Tuesday by slipping through a fake plan to buy ailing Alitalia as a protest against years of mismanagement. “This was a provocation. It was my way of making a citizen’s protest,” said Fabio Scaccia, who teaches aerodynamics and aircraft design at a trade high school in the city of Frosinone just south of Rome. When Italy’s Treasury Ministry announced the 11 expressions of interest to buy struggling Alitalia on Monday night, even the most well-connected business journalists were stymied by the number three entry: “Fabio Scaccia (individual)”. No one knew who…

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Honoring the Founder of Southwest Airlines

The Wall Street Journal carries a piece (subscription required after seven days from this posting) on Lamar Muse – founding President and CEO of Southwest airlines – who has been diagnosed with terminal cancer and has been given only a few months to live. Lamar Muse, the pioneering executive who helped a fledgling Southwest Airlines take off in the 1970s, is dying, which raises an awkward question for the carrier: How do you honor a man who’s been both ally and adversary? During his eight years as chief executive of the carrier, Lamar Muse helped turn a struggling start-up into one of the most audacious success stories in corporate history, putting in place a business strategy that Southwest still follows to this day. Yet it was co-founder Herb Kelleher who went on to become the…

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Northwest Ups the Offers to Elites

nwa-planes
Jan 30 2007

Northwest has finally improved the offerings of its elite program. It doesn’t bring them up to par with American and United, which both offer a substantial international upgrade benefit to their top tier flyers, but it’s a move in the right direction. The Flyertalk discussion is here. After flying 60, 90, 120 and 160,000 miles Northwest is offering elites the choice of new benefits (much as United has been doing the past couple of years). Choices include bonus miles, the ability to give away lower tiered elite status, lounge memberships, and most importantly — starting at 120,000 miles flown — international upgrade certificates. Now, Northwest only offers 2 at 120,000 miles and 2 more at 160,000 miles flown (compared to 6 for United and 8 for American at 100,000 miles) but Northwest’s certificates appear to…

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Looking Forward to Khao Lak

I’m terribly glad that the Le Meridien Khao Lak Resort is honoring its mistake rate which published prices in Ugandan Schillings rather than US dollars. Some on Flyertalk speculated that it would be cheaper to get the government of Uganda to revalue its currency than to honor the deal. In the end I won’t be paying in ‘UGX’ nor will they offer up the rooms for 60 US cents (roughly the currency conversion). Instead, for US$50 a night including tax with 3rd night free (thus $33/night) the hotel is honoring the room types booking as well as complimentary breakfast. Someone who recently returned from the property sent along pictures of the private pool and backyard view from the resort’s Presidential Oceanfront Villa. Wow.

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Baby Steps Towards Elite Recognition at Avis

I usually think of car rentals in four categories. There’s Avis and Hertz at the high end, then the Budget/Thrify/Dollar/etc in the middle. I don’t really count the Foxes and Paylesses of the world, though they’d be a category of discount off-airport agencies. And there’s the ubiquitous Enterprise, who I’ll do anything to avoid, if only because I hate to do the mandatory “walk-around” and hear the speech about how they’ll hold me responsible for every last scratch and how I really need to buy their collision damage waiver even though I’m renting with a Diners Club card. Frankly I like the service of Avis and Hertz, a car already ready with printed contract most of the time at airport locations and they both tend to be a bit less persnickety with normal wear and…

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