A flight attendant for American Airlines wholly-owned regional carrier PSA detained a passenger and confiscated his phone when the plane had arrived at its destination. The passenger explained that they were already on the jet bridge headed into the terminal, but the crewmember wanted to review the phone’s photos to see whether they appeared in any of the shots.
Air Serbia is offering New York JFK – Belgrade from $1099 roundtrip in business class for travel in November. Visit Serbia or use this as a jumping off point for the rest of the region, and Nikola Tesla Airport is easy for short connections.
Iberia moves to revenue-based earning tomorrow and British Airways will follow in 2023. British Airways announces the change with a blatantly untrue claim.
Passengers look for a way to escape the chaos of the airport. And more passengers who are traveling have access to lounges than ever. The nicer the lounge, the longer passengers stay there. They make an effort to visit, and they take advantage of the food and the libations.
Even when lounges do their best to limit access, to reduce crowding, that just attracts the passengers who had been staying away because the lounges were so crowded. This was true to some extend before the pandemic. So what’s the issue now?
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
IHG Hotels has a training video for housekeepers that explains how to move through a room quickly for ‘daily housekeeping’. Just because a hotel says they offer housekeeping during your stay – either automatically, or only “on request” – doesn’t mean you’re getting the service you think.
What’s most striking to me about the 5-step daily refresh process is the freshener spray at the end of the service. Spraying a smell that signals clean – which usually comes from cleaning supplies being used – seems like great marketing when cleaning supplies are actually used. Spraying the smell to communicate cleaning supplies were used when they weren’t just seems dishonest.
Luxury hotels are more likely to post fake reviews than cheaper properties. That appears to be because people deciding on price are less influenced by reviews, while a decision to drop $500 or more per night on a resort will be influenced by more subjective and experiential elements of a stay.
It used to be that hotels would post fake negative reviews of competitors. But they’ve shifted away from that and more towards posting more fake positive reviews of their own properties, as Airbnb has grown.
Just because you own a home, and live there, doesn’t mean that it’s not also listed for rental on Airbnb. There are so many scams out there, including listing homes for rent that are not – in fact – for rent. People pay the scammer, show up at the front door. And do you think Airbnb takes swift action?
Normally if you stick to Airbnb Superhosts offering properties with numerous good reviews, you figure you’re safe. But just because a property has been rented in the past, doesn’t mean the listing isn’t a scam now.
A man checking into a Holiday Inn Express in Bloomington, Minnesota became irate when the front desk agent wouldn’t upgrade him to a room type he had refused to pay for, and she decided to record it. We need more crazy hotel guest videos, please.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
