One flight attendant asked American Airlines Senior Vice President of Flight Service Jill Surdek about the return of inflight service for premium customers after the American Airlines earnings call on Thursday. She said on board service would come back ‘slowly’.
Following the American Airlines third quarter earnings call on Thursday, senior executives held a ‘State of the Airline’ question and answer session with employees. One of the questions was about which businesses are traveling now?
American’s Chief Customer Officer Alison Taylor, who prior to this summer led sales for the airline, shared who their “largest customers at the moment” are.
American Airlines flight AA4194, an Eagle flight operated by American’s wholly-owned Envoy subsidiary, veered off the runway after landing on runway 6 in Freeport, Bahamas. The Embraer ERJ-145, registration N674RJ, originated in Miami. No one was hurt. There are reports of a collapsed gear.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
This past Tuesday American Airlines flight AA2248 from Dallas Fort-Worth to San Francisco was delayed when the pilot decided to turn the aircraft back to the gate and offload a woman who refused to wear a mask.
But this wasn’t just any woman and this wasn’t just a mask story.
China has made clear they may detain Americans in retaliation for the U.S. prosecuting Chinese scholars.
We have to be making progress when Costco.com is now selling a saliva PCR test online that promises results returned in 24-72 hours.
This isn’t available in Pennsylvania, Nevada, or Maryland, and they can’t ship to Puerto Rico. But it’s something you can buy from Costco as a one-off and you don’t even need to buy a pallet of tests. The price may work for a trip, but for return to normal life we really do need sub-$5 tests, which are certainly possible.
American Airlines followed United Airlines with its elimination of change fees on domestic and short haul international flights, excluding for customers who purchase basic economy fares. Packaged in with that change was allowing free standby travel for everyone.
There’s still a benefit to being an elite frequent flyer when it comes to standing by for another flight on American Airlines, however, and it’s not just having higher priority on the standby list.
A mission statement has been clearly missing from American Airlines. At times management has seemed confused over whether they’re trying to be a low cost carrier or a premium airline, and flight crew have been confused over what kind of service they’re supposed to be delivering
Last week, though, Doug Parker delivered his vision to employees for where he believes the airline can be over the next 3-5 years – the beginning of a true mission, perhaps.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
