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Delta’s IT Systems Down, All Flights Delayed

Aug 08 2016

Delta’s IT systems went down overnight. Delta couldn’t send out flights that had boarded presumably because they couldn’t push flight plans or calculate required fuel. They couldn’t check passengers in for new flights. Customer service lines started snaking around airports.

IT staff everywhere no doubt had their emergency phones ringing and those on site furiously turned the power off and on hoping that a reboot would fix things.

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Qatar’s New Atlanta Flight is Doing Swell — But it’s Great for Award Availability

Aug 03 2016

The CEO of Qatar Airways said he was launching service from Doha to Atlanta ‘to rub salt in the wounds’ of Delta which sought to shut Qatar, along with Gulf carriers Emirates and Etihad (but not Delta partner Saudia, or Delta partner Alitalia which is controlled by Etihad) out of the US market and raise prices on consumers.

Delta President Glen Hauenstein argues the flight will inevitably fail because “the Atlanta-Doha market has fewer than five people a day.” Yet it’s running with an almost 85% load factor. The flight from Atlanta isn’t as full as the one to Atlanta and offers amazing business class award availability.

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United Announces New Award Change Fees, Limits on Free Stopovers

Aug 03 2016

United just announced changes that will go into effect on October 6.

They are introducing a new, better online award booking engine; imposing new restrictions on free stopovers on roundtrip awards; eliminating round the world awards; and revamping award change fees (to be mostly higher and more restrictive). But the changes actually could have been a lot worse.

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18 Tricks You Should Know About Singapore Airlines KrisFlyer

Aug 01 2016

With US airlines regularly offering less value for their points, I’m putting together this series with background, tips, and tricks for frequent flyer programs programs whose points can be very useful to you and that you can earn easily by transferring in from bank rewards currencies.

I love flexible points far more than earning points in a single airline frequent flyer program. That helps me to diversify so I don’t get hurt as badly when one airline program devalues and that gives me the points I need, when I need them with the airline that has availability for the award that I want.

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