In response to a post I wrote about devaluing elite benefits in the BalticMiles program of Latvian-based airline Air Baltic, Gene wrote, Maybe you can spend your time bashing them instead of Delta now. My criticisms of Delta are, I think, fair. Delta is a well-run airline, and has a frequent flyer program that offers much less value than those of American, United, and US Airways (and offers a worse redemption program in my opinion than Avianca Lifemiles, Singapore Airlines Krisflyer, Air Canada Aeroplan, and many many more around the world but that’s not important right now). I coined the term ‘Skypesos’ for their currency because Delta miles don’t go as far as many other major currencies. They’re harder to use. They don’t permit one-way awards for half the cost of roundtrip (neither does US…
ASIA
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Qatar Waits Weeks, Won’t Honor Mistake Fare, Fibs About its Cause
I’ve always said I have no moral qualms taking advantage of ‘mistake fares’. If an airline publishes a far of, say, $28 to Paris and decides to honor it — if some people are going to get to go to Europe at a very very low price — then I would like to be one of those people. I don’t generally complain when such deals aren’t honored, and to me that’s a relevant moral difference. I don’t want to miss out, but I also don’t feel like there’s a moral claim against the travel provider either. “I’m going to sue” doesn’t really enter my thoughts. However, I do think that travel providers owe a certain clarity and expediency in communicating about the deal and how they intend to handle it. If it’s a mistake and…
Up to 2000 Singapore Airlines Miles Per Hilton Stay
Hilton’s points-earning value proposition has long been known for double dipping, the ability to earn both points and miles for your stays. They’ve made things much more complicated though since now you can earn points and extra points instead of miles. Or if you earn miles you can pick between ‘fixed miles’ (a set number of points per night or per stay) or ‘variable miles’ (a number of miles based on your spending. This gets super complicated because you’re best off switching your preferences from stay to stay — short cheap stays are best earning fixed miles, long and expensive stays variable miles (or points and points). And on award stays you can earn points and points or points and variable miles but you will not earn fixed miles. So setting your preference to fixed…
How to Book a Business Class Award to India Using Delta Miles (in Front of Hundreds of People)
One of the things I try to do on this blog and in presentations is explain how to make the most of points, not just earn them. That’s why I walk through the best tools to find available award seats, and point y’all to the routes with the best premium cabin award availability for a whole family. At Frequent Traveler University this past weekend in Tampa, Lucky from the One Mile at a Time blog and I team-taught a session on the basics of award booking and then we put on another session together that we called Theory to Practice: How to Find Award Space and Construct Your Booking. What we decided to do was to challenge each other to book a complicated award over the phone with an agent, live in front of a…
How to Find Business Class Award Seats for the Whole Family
Last month I argued that premium cabin award travel is best for families. More award seats cost more miles, and not everyone has the balances to support flying up front. But premium cabin awards in many programs do not cost substantially more than coach awards do — a business class ticket might cost 5 to 10 times the price of a coach ticket, but a business class award may be only 50% – 100% more miles. Ultimately you should redeem your points for what you value, and not everyone feels like extra room, a better sleep on long flights, or fewer hassles is worth any extra points or money. Last month I suggested ways to earn more miles instead of strategizing to economize on miles, as well as some of the compromises involved in finding…
A First Look At the New Singapore Airlines 777 Economy Seat
Last week I shared a first look at Singapore’s new 777 first class cabin and then I followed up with the new 777 business class cabin as well. I was fortunate to attend the delivery of Singapore’s first 777 with their new interior at Boeing’s Everett Delivery Center and to roam around the aircraft taking photos. I didn’t get to take pictures of everything, the lavatories were closed off for instance and since the plane was literally just delivered Singapore hadn’t done the full upload of its entertainment system yet. There are (8) 777 aircraft on order with this new interior. They haven’t announced anything about retrofitting existing 777s, but they have announced it as the product for Singapore’s new Airbus A350s on order. This first aircraft is being sent to fly Singapore – London.…
United Wants to Be the Friendly Skies Again — Without People That Are Actually Friendly
United’s Twitter account sent me a direct message yesterday flagging the New York Times piece about their new advertising campaign that was supposed to harken back to the classic slogan “fly the friendly skies.” The campaign, though, doesn’t actually speak the iconic phrase and words appear only briefly on screen — it doesn’t talk about its people being friendly. It talks about its features being friendly. It has lots of flights, and that’s friendly. United is now telling travelers it is everything from “legroom friendly” and “online friendly” to “shut-eye friendly” and “EWR friendly,” which refers to the hub of Continental Airlines at Newark Liberty International Airport, which United inherited when the two airlines merged in 2010 to create the world’s largest carrier in terms of passenger traffic. That’s a crucial distinction, because nobody would…
Understanding Korean Air First Class Awards Using Chase Points
Reader Carberrie asks, Korean Air miles booking process! I know Korean miles are a good option for those of us with Ultimate Rewards points seeking transpacific F. However, I just know that the availability is great but the booking process is a pain in the butt. What I don’t know is how bad is it, and is the pain worth it? Korean is one of the really undervalued transfer partners of Chase Ultimate Rewards. Transfer to Korean Air, the transfers are usually instantaneous. Here’s the award chart. They offer one-way awards at half the cost of a roundtrip. From the US to Hong Kong via Seoul in first class is 80,000 points. They do add fuel surcharges which vary by destination, though Asia is usually less costly than Europe. The key here is that first…
Have You Ever Been to South Korea? You May Be Eligible for $860 in Compensation
Some folks claimed that Asiana and Korean Air were colluding on their pricing. They sued, a class action was created, and some lawyers got very rich. A funny thing happened on the way to the courthouse though. This class action looks like it may actually pay out more to folks than just a small discount on very expensive future travel. In fact, one estimate of the settlement payout is $500 cash plus $360 in vouchers for future travel — although the actual amount will depend on how many people file claims. If you purchased a Korean Air or Asiana ticket in the U.S. for travel between the US and South Korea between January 1, 2000 and August 1, 2007 then you may be entitled to a payout. Flying through Seoul doesn’t count — you cannot…
Developing an Even Greater Appreciation for Central Texas Barbecue
Last Labor Day I made a barbecue pilgrimage to Lockhart, Texas. It changed my life, or at least how I think about meat and barbecue. While my very favorite foods are generally Southeast Asian, whether Singapore Hawker Centers or really good Thai, after being exposed to Central Texas barbecue it’s certainly up their on my list of favorites now. It was worth going to Austin just for the barbecue, and it’s worth going back. Central Texas barbecue is all about the meat. At a central Texas barbecue restaurant, the customer takes a tray. One staff member serves the customer the meat and often also carves it, while another server provides side dishes. Slices of packaged white bread are often included with the barbecue. Barbecue, sold by the pound, often includes beef ribs, brisket, chicken, pork…
