A Chicago Midway airport customer service agent for Southwest Airlines has been indicted for selling almost $2 million in travel vouchers.
After working for the airline for about three years ago, the man figured out that he could issue customer service “LUV vouchers” to compensate passengers… and could do this even when there wasn’t actually a disserviced passenger. So he generated them using fake names, and then sold them at a discount to face value.
One Mile at a Time points out that generating $1.9 million in travel vouchers over 120 days means means stealing over $15,000 per day.
- The vouchers were $200 – $500 each
- That likely means creating about 50 fraudulent vouchers per day. Every single day, weekday and weekend, whether working or not.
- So it probably means generating even more vouchers than that per workday. Did this guy ever do actual customer service work?
Southwest Airlines Check-in Mockup
Eventually though he was caught, the scheme only lasted four months. Here’s the actual indictment.