Tag Archives for united airlines.
There’s a great deal of discussion of a rumor that Etihad could sever ties with American Airlines and partner with United or even join Star Alliance instead.
I first covered these discussions over the summer but now it’s getting much broader attention.
Back in February American Airilines went apoplectic over a deal to disproportionately increase United’s gate count at Chicago O’Hare. They said they would not sign a new lease under those conditions.
The Chicago Deputy Mayor charged with handling O’Hare expansion has now been… hired by United. Robert Rivkin was named United’s Senior Vice President and General Counsel.
American’s Next Top Model winner Nyle DiMarco claims United Airlines had a wheelchair meet him on arrival because he’s deaf, as though that means he’s unable to walk through the airport on his own. The man also won Dancing With the Stars.
Oddly this keeps happening to DiMarco and he can’t strictly speaking just blame United here. In December he made news when Delta did the same thing. Which suggests to me the airline isn’t likely the one deciding on their own to assist him with a wheelchair.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
United Airlines CEO Oscar Munoz took the stage at Gotham Hall in New York nearly 3 years ago. He was new on the job and looking to make a splash advancing the narrative that his airline was turning itself around, righting the ship.
It always seemed clear that United wouldn’t sustain their new inflight offering. Although in some ways I expected that there would be more progress actually rolling out the seats before it was cut back so far.
Carry on bags are a challenge for airlines that are trying to depart on time. That’s become far more the case over the past 11 years since US airlines added checked bag fees (so passengers try to carry on more) and they’ve resisted adding flights (capacity discipline) so that planes are increasingly full.
It takes time to store carry on bags on the plane, but perhaps more importantly when passengers discover at the last minute that there’s no overhead bin space left it takes time to gate check their bags.
Banked hubs are costly to an airline, there’s a lot of activity, a lot of downtime, and they wind up paying people to stand around. But they’re attractive for selling tickets — shorter connecting times mean flights filter up to the top of search. Customers want to get where they’re going quickly. The problem is during irregular operations — bad weather can delay flight departures, then there are no gates for arriving flights, and challenges connecting cascade.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
United has been moving towards a premium-heavy strategy. The offer more international business class seats than peers using similar aircraft, and they’ve invested in really nice international business class lounges. Their Polaris business class seat allows them to do this because it gives them a fully flat product with direct aisle access without taking up more space in the cabin than their old six-abreast seats. It’s a “good enough” seat that isn’t quite as nice as American’s B/E Aerospace Super Diamond or Delta’s new Suites, but that doesn’t require actively avoiding flying business class on United. United has announced a doubling down on the premium heavy approach adding even more business class seats to a subfleet of 767-300s, as well as adding first class seats to Airbus A319 and A320s where they’ve had fewer seats…
I love the sentiment, but according to United’s announcement there’s not much to it behind service training for employees, free DirecTV on less than one third of mainline aircraft, and paying out lower bonuses.
Of course anything is better than the recent history at United of dragging and beating a passenger in the aisle, killing a dog in the overhead bin, and shoving a 71 year old man to the ground and threatening to take away his miles for complaining.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
