Tag Archives for united airlines.
It’s been widely reported that United’s Glasgow – Newark flight had to be cancelled on Saturday morning when two pilots showed up to work intoxicated.
However United’s efforts to inconvenience passengers weren’t limited to two intoxicated pilots, they continued to inconvenience passengers through the decisions they made recovering from the incident as well.
As a result of bad weather Wednesday’s Tel Aviv – Newark flight diverted to Cleveland, which is no longer a United hub.
United is offering non-stop Newark – Paris roundtrips from $257 roundtrip. And it’s not just for a few dates either, but across much of the schedule for about six months.
Since Glasgow, Scotland is part of the UK and Brexit hasn’t happened yet, this flight delay should be covered by Regulation 261/2004 entitling passengers to significant cash compensation. Given the distance and that passengers won’t reach their destination within four hours of schedule, they’re clearly entitled to 600 euros cash each (US$677).
United has entered into a partnership with CLEAR for expedited security screening. This is surprising because CLEAR is owned, in part, by Delta however United will be taking an equity stake as well. This will mean (1) expansion for CLEAR and (2) discounts for United elites and credit card customers.
When Oscar Munoz took over from disgraced United Airlines CEO Jeff Smisek the airline rolled out modest customer experience improvements as part of an overall attempt to change the narrative of the airline.
Illy coffee and Stroopwafels turned out to be a perfect match, made better together. And for the Stroopwafel it changed their entire business trajectory.
Southwest, American, and United have all announced that they’re cancelling Boeing 737 MAX flights into early November although the truth is they don’t know when it will fly again. Each previous cancellation has been followed by another one.
Except… while United announced that they were pulling the 737 MAX from their schedule, they apparently forgot to actually do it.
Free internet underscores that the economics of bundling are when a the marginal cost of providing a product to an additional customer is near-zero, it makes more sense to charge for it as a package rather than separately. That’s how cable companies maximize revenue.
The mantra of ‘unbundling’ which has been accepted as gospel in the airline industry for the past decade doesn’t always make sense.
United Airlines President Scott Kirby spoke this morning at the JP Morgan Aviation, Transportation, & Industrials Conference and what’s notable is that instead of just talking about the airline’s route network — talking about earning their ‘natural share’ of revenue just by flying — he talked about earning customers’ business by delivering better service.
Kirby laid out several initiatives, entirely apart from investments in premium physical product like lounges and the addition of premium seats.
The ETA “Executive Travel App” will give you 15,000 United or American miles for booking your next trip to mark the launch of their Slack integration.
Their target audience is frequent business travelers who book travel for themselves — but anyone who downloads the app and books a trip is eligible for the bonuses.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
