With a big aircraft order and a new commitment to seat back video screens, including retrofitting existing aircraft, United Airlines is trying to capture the mantle of a premium carrier that customers will choose to fly.
However they’ve been slow to re-open their club lounges. Among major U.S. airlines, Delta re-opened the most most quickly. American Airlines followed including a schedule to re-open its international business class Flagship lounges and most Flagship First Dining facilities. But United has been mum so far on most of its clubs, and largely silent on business class Polaris lounges.
Fortunately the airline is feeling the pressure, has started to re-open more of its clubs outside of hubs, and has a plan to re-open more over the summer. Reportedly the following non-hub clubs have been opened:
There’s also a passenger report that the San Francisco terminal 3 club has re-opened. And throughout the month of July United should be opening Cleveland, Fort Lauderdale, Las Vegas, New York LaGuardia and San Diego clubs.
Then in August we’ll see Atlanta, Boston, Washington National, Dallas – Fort Worth, Raleigh, San Antonio, and Orange County.
And in September we can expect United Clubs to re-open in Minneapolis, new Orleans, Philadelphia, Portland, and Seattle. Construction will also start back up on the Phoenix club.
United Polaris Lounge Dining Room, Newark
As far as Polaris lounges, under competitive pressure from American’s Flagship lounge re-opening plans, United’s plans are “being developed” to re-open international business class lounges as well as international United Club locations. Since the airline is profitable again it’s harder than before to justify taking customer money for club memberships but not actually operating clubs.