About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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American’s Flight Attendants Union President Blames His Airline and a Passenger for Today’s Viral Video

Apr 22 2017

A video of an altercation between an American Airlines flight attendant and a passenger went viral after the flight attendant reportedly grabbed the passenger’s stroller and nearly hit her baby in the process.

Association of Professional Flight Attendants President Bob Ross, representing flight attendants at the airline, put out a statement. And it’s deplorable.

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American Flight Attendant Grabs Stroller, Nearly Hits Baby, Wants to Fight

Apr 22 2017

Yesterday an American Airlines flight attendant grabbed a passenger’s stroller and reportedly nearly hit her baby in the process.

The altercation may have happened because the passenger, from South America, might not have understood the flight attendant’s initial instructions, that she couldn’t store the stroller in the overhead bin. A passenger started taking video on American Airlines flight 591 yesterday from San Francisco to Dallas as the woman cries asking for her stroller back.

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Oscar Munoz Won’t Get to Be Chairman of United Airlines — For a Second Time

man talking on camera
Apr 21 2017

When Oscar Munoz was brought on to be United’s CEO after Jeff Smisek had to resign in disgrace amidst allegations of corruption, the plan that was he’d also gain the Chairman title in 2017.

However as part of a deal with activist shareholders Robert Milton, former CEO of Air Canada became Chairman a year ago — and Munoz’s promised ascendancy was pushed off until 2018.

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US Acknowledges Improperly Removing People from Trusted Traveler Programs After Travel Ban

Apr 21 2017

At the end of January I wrote about global entry being revoked from dual citizens of countries included in the President’s travel ban.

There was some initial indication that Customs and Border Protection was revoking eligibility for trusted traveler programs from U.S. permanent residents originating in countries covered by the ban.

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