Category Archives for Airlines.
Star Alliance program Avianca LifeMiles will sell you miles and is offering up to a 145% bonus through November 12.
You can fly business class to Europe for 63,000 miles each way or Southeast Asia for 78,000. First class (Lufthansa) is 87,000 miles each way between the US and Europe. And that’s before special deals or cutting the cost with lower-cabin connecting flights.
Business class saver awards can be a challenge using American AAdvantage miles. American rarely releases saver inventory on their own planes, and they don’t have as many partners as United does (Star Alliance is bigger than oneworld).
Finding business class awards for more than one or two people is even harder. So when there’s business class award space to Asia for a family of four that’s really notable.
American Airlines CEO Doug Parker spoke this morning at the Baird 2019 Global Industrial Conference, making the case for why the airline’s financial performance will improve. His message seemed to boil down to: we’re going to do what other airlines are doing, so our performance should revert towards the mean. In other words, by copying other airlines, if they make money American should too.
Airlines frequently offer elite status buy back (pay to get this past year’s status) or buy up (pay to get a higher status) offers. On their face they seem expensive. Here’s how to know whether they’re right for you.
There are two questions to ask about the elite status you’re considering.
Here’s how American Airlines scores its customers. American Airlines has a system called Helix that it uses to tell employees when to go ‘above and beyond’ for a customer. It’s used by reservations, agents at the airport, customer relations, baggage services and others as a way to know when it’s ok to spend more on a customer.
The goal of the system is to accommodate high value customers who are at risk of defecting to a competitor. Helix will display an Eagle ranking from 1-5 for each customer. This ranking is updated each day and depends on a combination of revenue and how badly you’ve been treated by the airline. You’re only going to get special treatment if your ranking is 3 or higher.
A new matching services hopes to connect passengers who need to travel with their kids with nannies to help them inflight in exchange for travel assistance or cash.
The business is called AirPair (pairing up people for air travel, and sounds like au pair).
CEOs of American and United are pumping their fists in the air with news that the Association of Flight-Attendants-CWA has launched an effort to unionize Delta flight attendants. Finally, they’re thinking, their more profitable competitor may be saddled with the same onerous work rules that United and American face – and perhaps the better service flight attendants provide will go away in the long run, too.
Delta flight attendants can choose a union, with the costs and job protections that provides. However they can expect profit sharing to fall, the raises they’re getting without negotiation to go away. They won’t keep these things because the higher cost of unionization will trade off with wages (the value of the wage can’t exceed the value of marginal product) and because Delta will have to signal to mechanics that unionization doesn’t deliver benefits.
At the American Airlines ‘State of the Airline’ meeting with employees following Thursday’s earnings call, CEO Doug Parker explained why he believes American’s shares have performed horrendously.
He’s a momentum investor and he believes the market is backward-looking.
Brexit – and the politicians it has placed in power – are bringing a more nationalist industrial policy to Britain. The latest target is Emirates and their ‘over the top’ first class experience which needs to be taxed, in the view of some, to protect British Airways.
While American’s claims against Boeing will likely be settled amicably, the airline has a hard case to make that Boeing ought to reimburse them for any lost profits when it’s more likely that the grounding of the MAX simply averted losses.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
