Category Archives for Airlines.
Atlanta was hit with a significant storm that brought Delta Air Lines operations to its knees. The air traffic control tower at the airport had to be evacuated. Planes on the ground there on Thursday required inspection prior to flying. Delta cancelled 360 flights on Thursday, and 554 flights so far on Saturday.
Southwest Airlines is surveying a new elite program and gutting the Companion Pass. That’s one of only two things left that the airline has going for it.
The latest victim of American Airlines cost cuts appears to be flight attendant personal protective equipment.
American Airlines is reducing the number of nitrile gloves onboard for flight attendants to use, and restricting when they’re allowed to wear them.
Once the 25-hour cockpit voice recording mandate is fully in effect, any chances of it ever happening will be pretty much over.
You are legally entitled to a refund of TSA security fees and customs and immigration inspection fees on unused nonrefundable tickets on request. When you don’t ask, airlines keep that money.
Last year I shared one perk that most top tier elite members don’t even know that keeps me well-taken care of when flight plans go sideways. American Airlines will add a backup flight into your reservation, without having to change from your current flight
This group was put up in the Choice Privileges Quality Hotel Philadelphia International Airport. Any hotel that has to tell you that they’re quality probably isn’t. They put the property – and the airline – on blast
In recent summers, Southwest Airlines has had to deal with soda cans exploding during flight service. That’s led to a significant number of flight attendant injuries. Fortunately, they think they have a solution.
Last fall, Virgin Atlantic moved to dynamic pricing for award travel. Virgin has already devalued this new proposition: they’ve doubled the cash surcharges you’ll pay on these cheapest bookings.
Service in the U.S. is sad, and often cabin maintenance is, too. And that gets back to the premium experience that carriers are trying to merchandise. In order to generate a revenue premium you need to offer a product that’s valued at that higher price. Is it sad to say I miss Virgin America’s domestic first class?
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
