Etihad first and business class passengers receive complimentary car service both on departure and on arrival in most major cities. This is even offered on award tickets.
We were staying at the Andaz 5th Avenue, and Etihad’s driver (contracted through Empire CLS) was right on time for the ride to New York JFK. We checked in with Etihad, and went through security on our way to Etihad’s gorgeous New York JFK lounge.