Category Archives for Passengers.
Officers had accused the woman of being intoxicated “due to her mannerisms and tone of voice,” not understanding that “her hearing problem can affect the volume of her voice in loud settings.”
One United Airlines customer brought cupcakes for the airline’s employees to celebrate crossing the one million mile threshold, earning lifetime Gold status with the carrier (and extending his status to a partner). He wasn’t looking for the airline to do something for him, he did something for the people at the airline who have helped him along his journey.
A first class American Airlines passenger was kicked off of a flight after requesting a predeparture beverage. He refused to leave after being told to do so a flight attendant and a pilot, so police were called.
He wants to know what he’s done. It doesn’t matter, he’s been told to leave and in the moment there’s nothing he can do about it. The request does not have to be reasonable. He’s going to have to comply.
New U.S. Senator J.D. Vance (R-OH) got frustrated with United Airlines and tweeted out his boarding pass, complete with reservation number and MileagePlus number.
Vance had blasted United Airlines for something that airline passengers are frustrated with all the time – the failure to update customers in a timely manner. In this case the plane hadn’t yet boarded at the scheduled boarding time, but was still showing as though it would.
Expecting a woman to confront a tall man, when she’s pinned between him and the wall of an aircraft, without the assistance of cabin crew seems a bit rich. But not as rich as doubling down on the invasion of her personal space by looking over her shoulder at her phone screen. And somehow she’s being unreasonable for seeking comfort from a friend that she’s stuck next to him?
While 110 million Americans haven’t even played Microsoft’s flight simulator, apparently one third of Americans think they could take the controls of an aircraft and land it if they had to. For males the number is 50%.
When you’re stuck in a metal tube packed in with strangers it’s not your living room, and you shouldn’t behave like it is. For instance, you should wear pants.
You also shouldn’t watch porn on your devices. Of your wife. With other peoples’ kids nearby. Apparently, like the thing about pants, this is something some passengers do need to be told.
A passenger on board Delta Air Lines flight 1714 from Los Angeles to Seattle popped the emergency exit slide and headed down onto the tarmac on Saturday morning, Steven Slater-style. The man was detained by airline staff, and then arrested when law enforcement arrived.
A Delta source shared video of the passenger actually popping the slide and running, and I haven’t seen this anywhere else.
Two American Airlines passengers met for the first time when they found themselves seated beside each other. There must have been an instant attraction. They both decided to order wine during drink service. And, inhibitions relaxed, they decided to put their feelings on display for the rest of the cabin, “all over each other” in the words of the passenger seated beside them. The man started massaging the woman’s feet.
A 71 year old deaf Florida woman was connecting in Austin enroute to Seattle. She was a nervous flyer traveling alone for the first time in her life. Her hearing aid wasn’t working well, and wound up spending 3 days in jail and having her arm broken by police after she was unable to hear instructions from a gate agent – and asked twice to get on an earlier flight.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
