Citi ThankYou Rewards has added Aeromexico as a transfer partner, joining American Express Membership Rewards and Capital One in partnering with the Club Premier frequent flyer program.
This will not move the needle at all on which bank transferable points program is best.
- Aeromexico Club Premier has high award prices
- Aeromexico Club Premier adds fuel surcharges to awards
- Aeromexico Club Premier has terrible customer service
Club Premier is 49% owned by Aimia, the company that spun off Air Canada’s Aeroplan, lost 80% of its market value when Air Canada announced its intention to start a competing program, and then sold the program back to the airline. Aimia has the demonstrated capability to run a good operation. In this case however they are part of one of the worst frequent flyer programs.
Some bloggers will claim that Aeromexico offers great round the world awards offering 15 stopovers for just 224,000 kilometers in economy or 352,000 kilometers in business class (see, for instance, The Points Guy).
However I do not know anyone that has ever successfully booked one. Aeromexico’s customer service is too frustrating, even for a native Spanish speaker, and the airline’s agents regularly report award space is unavailable even when it’s being offered by the partner airline.
Copyright: noratm / 123RF Stock Photo
My advice for Aeromexico is that the juice simply isn’t worth the squeeze. If you need to use Citi ThankYou points for travel on a SkyTeam partner other than Delta (where Virgin Atlantic may be the best transfer partner) look to Air France KLM Flying Blue instead.
(HT: One Mile at a Time)