Frequent flyers know the feeling of waiting for a ‘battlefield promotion’ at the gate. We have our elite status and upgrade requested, and we’re hovering waiting to see what our chances are.
Now you don’t have to wait until four hours prior to flight to begin refreshing the upgrade list obsessively in the American Airlines mobile app because it now shows your flight’s upgrade list 12 hours prior to departure.
American Airlines told employees today that revenue was down 80% in June and they believe that’s “better than others in the industry.” And they shared that “demand for air travel is slowing again.” As a result they have to be prepared to slim down staff once government payroll subsidies run out October 1.
They believe they will have 20,000 too many employees at that point, but they’re sending out 24,248 notices of potential job loss. Here how the notices break down by work group, and what (more senior and expensive) employees are being offered as an alternative to leave voluntarily.
Today American is sending WARN Act notices to about 25,000 employees, but they want those employees to lobby for more federal government subsidies to stay on payroll.
Three Spirit Airlines passengers were arrested for attacking three of the carrier’s employees during a delay of Spirit flight WN1004 from Fort Lauderdale to Philadelphia on Tuesday. The employees all “suffered minor injuries” after the three passengers in the gate area hit staff with “phones, shoes, full water bottles, metal boarding signs and fast food.”
The employees “were also punched and kicked in different sections of their bodies numerous times” according to Sheriff’s department arrest documents. Here’s video of it all going down:
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Just as airlines cut amenities to reduce cost and blamed coronavirus hotels are, of course, doing that too.
On June 22 American Airlines opened 11 Admirals Club and 13 Service Centers where club members can get help with their travel itineraries. Now they’re re-opening 4 additional clubs, including one that was just a service center previously. All re-opened clubs are at American Airlines hubs, while service centers are now strictly at outstations.
For an airline doing major furloughs the average cost to crew a flight will be higher after the furloughs than it was before. Every flight will have nothing but flight attendants at the top of the scale. Not to mention increased benefits costs from an older workforce.
And that means that ultra low cost carriers are going to have an even bigger cost advantage against American, United, and Delta than they did before.
Like Delta and United, American Airlines offers a high-touch airport meet and greet service called Five Star. (United’s service is actually outsourced.) What’s new is that American Airlines now lets you purchase their VIP airport service with AAdvantage miles.
On a straight seniority basis 8000 furloughs will include every flight attendant under 40 years old and some in the first half of their 40s. And it will include nearly every flight attendant hired in the last 10 years. Every one hired since US Airways management took over, though, can expect to be let go.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
