No airline has done as much to keep customers whose travel has been disrupted from getting refunds as United Airlines has. However they’re not the only bad actor. British Airways intentionally deceived customers about their refund rights.
I’ve been asked by several readers why they aren’t getting points and taxes back on Avios award bookings. Here’s the trick you need to know to get what the rules entitle you to.
For the week of March 8 – 14, hotel data on occupancy and room rates is now available. In the U.S. revenue per available room was down a whopping 32.5% year-over-year. Since occupancy was ‘only’ down 24.4% by then, we can confidently state that things are worse this week, and will gett worse still.
Real customers have come up with inventions to improve the inflight experience. They’re not always uncontroversial. The knee defender keeps the passenger in front of you from reclining but has also led to conflicts. Less so the armrest splitter or the spAIRtray which gives you a little ledge beside the window seat that you install in the aircraft window.
Now comes a new innovation truly for our times: a stick on, peel off faux stained glass window to create ambiance in the cabin, help you pray, and stand between you and germs on the window.
In London just in advance of travel restrictions going into effect, American Airlines President Robert Isom traveled across the Pond to speak to employees there. American employees nearly 1000 people in the U.K.
He spoke at the British Airways headquarters at Waterside, and said that while they aren’t going to spend “even a dollar” that they do not have to, they owe it to customers not to degrade the inflight experience and that the company is “prepared to weather any type of storms that come up and says there’s “enough cash on hand to weather downturns in the business.” And that was before they picked up another billion dollars just today. Still they want to ensure that if the government is handing out money, they’re well-positioned to get some.
It appears that things aren’t on the verge of going back to full normal in just a couple of months – and what we think of as full normal might even change.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
As China recovers from COVID-19, and hopes to stave off a second wave of infections, they’re testing people entering the country. Even with a low volume of international flights that’s led to long delays and frustrations entering the country. As a result there’s a strong fear of foreigners.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Former White House Chief of Staff and former Chicago mayor Rahm Emanuel is known for saying ‘never let a crisis go to waste.’ It’s an opportunity to push an agenda. So as the airline bailout train leaves the station some people are advocating the consumer protection rules that they wanted anyway. Others (like Alexandria Ocasio-Cortez) want the financial reforms they want anyway.
If you hate air travel you want to use this crisis to nationalize the airlines, an idea put forward by the left wing American Prospect.
American Airlines interlines a lot of passengers from Philippine Airlines at Los Angeles. They’re picking up a lot of passengers each day from Manila and sending many of them onward to Manila. Now American and Philippine Airlines have filed for permission to codeshare.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
