On Monday Lufthansa left a wheelchair passenger to fend for themselves boarding an aircraft at a remote stand in Frankfurt. Reportedly Lufthansa ground staff asked passengers on the Frankfurt – Austin flight LH468 to lift the man onto the plane, because no one from the airline would do it. One of the passengers was injured in the process.
Marriott Chief Marketing Officer Karin Timpone will step down at the end of the year to “pursue new opportunities.”
She said “Having completed the Marriott Bonvoy launch with key marketing benchmarks ahead of estimates, this a perfect time for me to thoughtfully plan my next move.”
Delta Chief Financial Officer Paul Jacobson spoke at an industry analyst conference to make the case that their successes aren’t the result of being farther into their merger than competitors. There are specific things they’ve done that make them profitable, and they have a list of things they plan to do to grow profits growing forward.
This has implications for how other airlines run their businesses, and for what customers need to expect from flying Delta.
At the Cowen and Company 12th Annual Global Transportation Conference, while promising “no excuses,” American Airlines President Robert Isom essentially doubled down on everything that he and American leadership have said before: if only mechanics hadn’t engaged in an ‘illegal work slowdown’ and the MAX hadn’t been grounded the airline would have the financial performance they’re looking for because they’d have been able to continue Project Oasis, adding more less comfortable seats onto planes.
The general point here is that outside of Chase transfers to Hyatt, conversions of transferrable points into hotel points is simply a bad deal and a 30% transfer bonus doesn’t reverse that in this case.
JonNYC is usually a source of leaks about American Airlines, however over the weekend he broke Delta news and he’s expanded his portfolio by tweeting out United’s fleet plans.
We’re getting details on United’s plans for their 737 MAX 10 aircraft, thinking on a new Boeing 757 replacement, and changes to their ‘domestic’ Boeing 777s.
Tthe time and transportation cost to get a $3 pretzel will probably cost more people more than $3. But free pretzels from Delta and American Express!
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
You’re going to see a lot about the American Airlines MD80 this week. Between the plane operating its final commercial flight for American on Wednesday — flight AA80 — and the airline running a ferry flight to the desert with a plane full of media on board, this is a major ‘event’. However I’m not sure that it should be.
Here’s how to make American Airlines great. Simply making American President Robert Isom CEO doesn’t get you there. Hiring a new CEO to appease financial analysts and Wall Street doesn’t get you there. Parker actually has the humility to pull this off. He just hasn’t shown the depth of vision yet.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
