One thing we know about the ‘ultimate’ benefit guarantee from Marriott is that it’s only guaranteed if the hotel agrees to pay it. If the hotel says no, guarantee notwithstanding, you’re out of luck.
Hyatt’s China joint venture was selling phantom stays so that guests could earn Globalist status, confirm upgrades to suites, get free breakfsat and guarantee late checkout. Hyatt blamed the customers and nuked their accounts. Now Chinese courts have gotten involved.
The next flight that JetBlue offered was two days later. They told the agent they did not want that. They were still pushing for alternatives, but the agent processed a refund of the ticket.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
She argues “it’s my room, I paid $250,” tries to light a cigarette, and throws kratom powder while claiming it’s “illegal opium” and offering it to an officer.
Airlines are running out of viable routes between Europe and Asia. But one safehaven has emerged: Afghanistan. Their skies were once avoided during decades of war but are now relatively low risk (!) with the Taliban offering stability.
Pilots are forced into mandatory retirement at age 65 in the United States, regardless of their health or ability. This is appalling, and it’s time to change this rule.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Unions at American Airlines are worried that an airline that underperforms will have less money to pay them – meaning long-term lower wages and less job security.
A violent altercation erupted as American Airlines Flight 2249 arrived in Miami, with one passenger grabbing a woman by the neck. Chaos filled the cabin as others shouted “Call the police!” and scrambled to intervene. The when a fight broke out after the flight from Nassau landed on August 25, 2025.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
