Introducing the Thompson Vantage XL seat in 2016 was fantastic in 2016 when doors in business class was still a novelty. In 2022 it’s… okay, but something of an also-ran. The seat is tight. Not quite as tight as United’s Polaris, but certainly not spacious either. In terms of passenger space it compares unfavorably to American Airlines.
London Heathrow airport is capping passenger volumes at 100,000 per day through September 11, against an average of 104,000 passengers at the airport. Peak travel days exceed this number. In fact during summer 2019 volumes regularly exceeded 200,000 passengers per day, and the airport set a record above 260,000 in August 2019. The airport has asked airlines to suspend ticket sales to accommodate these limits.
In spring 2019 Virgin Atlantic unveiled a new business class product that would debut on the airline’s new Airbus A350 aircraft. It was a leap forward compared to their existing seat, but hardly revolutionary, and lacked doors.
Now Virgin has unveiled yet another new business seat which will debut on Airbus A330s. They have 16 A330-900s on order, and 3 of them are expected to be delivered between September and the end of the year. With a narrower fuselage than he A350, their old new seat wouldn’t fit and they needed another.
The federal transportation mask mandate ended two and a half months ago. Airlines quickly lifted their own mask requirements. That means passengers no longer have to wear masks, but may do so if they wish. And with the end of mask mandates you can now wear masks that are highly protective and more comfortable, but that had been banned.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Grand Hyatt SFO Airport review: a gorgeous hotel. Standard rooms are small, but the rooms are gorgeous, and the views of the airfield are magnificent. The hotel appropriately plays these up. It’s an expensive property for what it is, but if you can manage it, the convenience is unbeatable and it’s one of the better airport hotels in the United States. Unquestionably this is the property you want to stay at for a San Francisco airport overnight, cost-permitting.
When change fees were $200, a lot of customers didn’t bother using their credits. You might think that’s better for an airline but it’s not. The customer probably resented the airline they gave money to and got nothing in return (other than the right to fly on the itinerary they purchased – but that’s not usually how the customer sees it).
There’s the obvious way in which eliminating change fees fosters loyalty, and a less obvious way.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
American Airlines’ own data shows that following devaluations of the AAdvantage program elite members moved flying away from the program. AAdvantage itself generated more revenue, because its credit card deals became more lucrative. That earn-burn program grew, while the most engaged members stepped back.
That may even be the right business decision! Flying has frequently been unprofitable for American while net revenue has been driven by selling miles to banks. Maybe they should reward flying less if they’re not making money on it.
I’d booked numerous Starwood Preferred Guest stays where 5th night free covered the full premium room. As in so many things, Marriott doesn’t do this. That’s good to know when budgeting your points stays. And when you see a free night that isn’t free, now you’ll know why.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
