If it’s true that we shouldn’t trust loyalty programs, and that ought to become our base case, then the way that information gets out to the public is precisely by shaming loyalty programs when they behave badly. Rather than shrugging our shoulders at no-notice devaluations, it is important to shout it from the rooftops so that members know to build lack of trust into their base case.
An airline needs to know how much an aircraft weighs for takeoff and fuel burn purposes, and estimates work but those estimates need to be reliable.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
The Department of Transportation approved the American Airlines-JetBlue alliance in New York and Boston. Those airlines had to give up takeoff and landing slots in New York, and commit to increase their flying (or lose more slots).
However it’s a new administration and other airlines aren’t happy with the increased competition JetBlue and American will provide. So the Department of Justice is ramping up a probe of the deal, taking another bite at the apple for special interests.
Australia has jettisoned its vaccination goals, fearful of clotting risks of the AstraZeneca shot, and now says they could keep borders closed even after everyone in the country has eventually been vaccinated. Their risk-reward calculus is different than most of the world’s, and having kept Covid-19 largely under control they’re desperately afraid of any misstep no matter the cost.
You’re going to see a lot about a new CDC-released study that suggests blocking middle seats is important protection for air travel during the pandemic. However the coverage is going to be very misleading.
All that the new research tells us is that being a bit farther away from someone infected with the virus is probably better than being right next to them, which we already know.
Over the weekend, Vivo Y20 cell phones and accessories which were made in Guangdong, China and headed to Bangkok caught fire as they were about to be loaded onto an aircraft in Hong Kong.
Effective immediately and without notice, Southwest Airlines has started requiring 6.5% more points for flight redemptions. The change comes as Southwest celebrates its 50th anniversary this week. Award tickets used to cost 78 points per dollar of base fare and now cost 83 points per dollar.
The fact that a Westin hotel can go against the chain, and against their co-brand relationships with Chase and American Express, shows everything that’s become wrong with Marriott over the past several years.
On Meet The Press an infectious diseases expert gave this scary – and completely misleading – take on flying after being vaccinated against Covid-19: “Let me just give an example on the airplane flight. When you get vaccinated, it’s like buying a fireproof suit that works 90 to 95 percent of the time. But it doesn’t work all the time. So why want to walk into a big fire if you don’t have to?”
This completely misrepresents the risk of Covid-19, and how vaccine effectiveness is reported.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
