[Roundup] Southwest Kicked Disabled Passenger Off Flight Over Mask Despite Federal Rules

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About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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  1. Why are people who are scared of COVID even flying or traveling? If you are worried or concerned about being near other people who may not be wearing a mask, why would you get on a plane?

  2. Those paper cards are not relevant as most if not all us states have online immunization registries that can locate you and find all correct shots you got. In Oregon , you just go to pharmacy and they print it out for you. It’s called ALERT database here. It’s official and cannot be forged. So for Covid passports this could be used to verify your status

  3. SWA was totally wrong. I respect their mask policy in general, but to apply it to the disabled man when he could have easy been accommodated is bad customer service. As to others who have an attitude and who don’t want to wear a mask, then don’t fly.

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