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Why We’ll Miss US Airways, and Why The Airline Plus “Hang Up Call Back” Were the Two Greatest Things In Travel

Sep 04 2015

Yesterday I helped a work colleague with a cancelled flight. Their US Airways travel was cancelled, and leading up to the Labor Day weekend most options were sold out. US Airways said they couldn’t re-accommodate until this afternoon which meant missing an important family event. They said nothing was available on other airlines, either, and that they could only rebook on US Airways or American in any case.

What do you do under those circumstances? Hang Up, Call Back: The Four Most Important Words in Travel, and Maybe Even in Life

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Delta’s Gorgeous New SFO Sky Club Has a Celebrity Chef and Adventurous Menu

Aug 30 2015

I’m very impressed by what Delta has done with their brand new San Francisco Sky Club that opened this past week. It’s aesthetically gorgeous. And while complimentary food items remain limited (no matter how they trumpet the improvements there) they have a strong paid menu with a celebrity chef.

Delta’s Sky Club celebrity chef is Mai Pham who has two restaurants in Northern California and a Food Network show on Vietnamese food.

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How Long It Takes to Transfer Starwood Points to New Partner Korean and Korean’s Astounding Award Hold Policy

Aug 24 2015

Starwood now lets you transfer points to Korean Air, which is an amazing partner for first class awards, Europe business class awards, and Hawaii awards. Chase transfers to Korean are usually instant. In my first test Starwood took between 4 and 5 days. But that’s ok — because of Korean’s incredibly generous ‘hold’ rules.

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The End of Airline 800 Numbers Could Be a Marketing Gold Mine

Aug 20 2015

Last week I noted that Frontier Airlines is getting rid of its 800 number and should save $2 million a year.

As I wrote at the time, this seems totally reasonable to me. When is the last time you paid for domestic long distance? (I haven’t even had a home land line in ~ 15 years.)

In fact getting rid of 800 numbers are a huge marketing opportunity that airlines could jump on.

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