Southwest Keeps Forcing A Passenger To Stay In Packed Seats — Even When Empty Rows Are Available Nearby [Roundup]

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About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. A lot of airlines does not allow you to change seats – before take off – on a half-empty flight, due to “weight-and-balance”…..but it should not be a problem once you’re in the air.

  2. On the ceilings, you forgot: “Clean. Your. Planes.” Though, yeah, what’s going on there? Odd.

    As for the last item, one of the downsides of relying on Reddit for your content, Gary, is that inevitably, the mods over there do tend to remove content, occasionally… whoopsie.

  3. Per Clausen is correct. Some flights are “payload optimized”. With assigned seating, cargo must be placed in specific locations. Since the aircraft has swept wings, weight and balance is calculated differently. It must be in balance for takeoff, cruise. landing. I have been on optimized flights out of Johannesburg and Heathrow where only paid passengers are in first class and yet 16 seats open. No upgrades are allowed as the cargo is loaded into the cargo “cans” and those “cans” are loaded in a specific order for the weight and balance reasons. As a Part 121 flight instructor, this is a subject I teach.

  4. The ceiling scuffing is clearly from people throwing their carry-on bags up wheels first to get in the overhead and hitting the ceiling on the way up (or down). But agree it ought to be getting cleaned sooner or later.

  5. cash sticking out from one of the pockets

    “Cash” sticking out like that is almost always a disguised religious or political tract.

  6. All the other airlines do the exact same thing. Why let folks move to a higher class/fare seat for free? Then folks will play the game of waiting to see if seats are empty instead of paying for the upgrade. As for the “weight and balance” issue, unless there is “for fee” cargo is in the hold or or some other extra ordinary circumstance, a couple hundred lbs moving a few feet shouldn’t affect w&b enough to matter. I flew in the military for 20+ years and now as a civilian contractor. Weight & balance is just the excuse they give to keep you quiet.

  7. @ Airbus CFI. I thought they are called igloos…did those-in-the-know decide that term was racist? “Cans” doesn’t seem to adequately describe them and Unit Load Device (ULD) seems a bit cumbersome, even for those speaking the King’s English.

  8. Jax Dawg…the military has different sets of “rules”. If you don’t believe that, when I was in the USAF, there were videos of various military cargo aircraft flying with civilians jammed in to escape the “enemy”. I doubt that a W&B was calculated. I’m not sure what “for fee cargo” is but cargo is cargo. These “igloos” (in my 28 years, that’s a new term I’ve not heard) or “cans” are loaded in the cargo/baggage areas of the airport long before they arrive at the jet. They are weighed and that information is sent to load control. Some aircraft can only carry these “cans” in one baggage compartment. I can’t speak for other companies but the passenger weights at my company are “winter/summer” averaged weights. Cargo and fuel is actual weight. Each one of our aircraft is unique. The empty weight is different but the center of gravity is absolute. While I am not a dispatcher/load planner, I have sat next to them and watched one try to work a W&B on a non stop flight from the west coast to the east coast. On one day with the current OAT, there was no way to carry the passengers and cargo from Seattle to JFK without dumping passengers (not a good idea), dumping must fly cargo (also not good) and still have fuel in balance for taxi, takeoff, enroute and landing. The ONLY way was to make a technical stop in Kansas City for fuel…also not a good idea. When asked my advice, I suggested that we still had time to route some of the cargo on an earlier flight but it was tight. After much juggling, we got the W&B right on the line! Granted, the “line” might have a fudge factor built in but the numbers are absolute and cannot be exceeded fore or aft for all three phases of flight.

  9. Airlines have gone from respecting all passengers, with special treatment for some who would pay 50% more, to purposely making life miserable for those in the cattle-car “coach” section, so they will pay four times as much for a seat in front with a plastic enclosure.

  10. Anyone complaining about drinks and snacks in the USA has never experienced a domestic flight on BA, ITA, or SwissAir.

  11. I’m less concerned about the scuffs than what appears to be mold growing on an air vent.

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