hyatt

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Dear Hyatt, Please Don’t Impose Coronavirus Surcharges On Hotel Stays

by Gary Leff on May 22, 2020

May 22 2020

This is a horrible idea, that undermines trust in the brand completely. It’s trust in the brand that drives value for Hyatt Hotels Corporation. They really risk undermining their business.

If a surcharge is needed to cover the cost of making a hotel safe from SARS-CoV-2, then it’s not part of a hotel’s basic practices. the room rate doesn’t buy a safe stay. That communication is downright scary. And hiding the ball on price is untrustworthy and what’s needed to bring travelers back more than ever is trust.

Hyatt Extending Elite Status, Free Nights And Upgrades Through Next Year

by Gary Leff on April 3, 2020

Apr 03 2020

Hyatt has already extended reservations flexibility through June 30, including refunds for prepaid hotel reservations for those who need or want to cancel.

They’ve also now worked through how to handle elite status, upgrade certificates, and free night awards. And they’re also announcing a further pause to expiration of points.

Hyatt Extends Flexible Booking Policy Through June 30

by Gary Leff on April 2, 2020

Apr 02 2020

Hyatt has extended their coronavirus travel waivers so that prepaid bookings remain refundable through June 30. This matches a move already made by Hilton and Marriott.

There are, however, no new World Of Hyatt updates. So points are still set to expire again starting in June, elite status has only been extended for Asia Pacific members (who are not at this point in the epicenter of virus spread), and free night certificates have not been extended at all and continue to expire (although you should be able to convert expired certificates into points).

What’s Happening To Expiring Hyatt Free Night Certificates?

by Gary Leff on March 26, 2020

Mar 26 2020

I’ve had several readers ask about expiring Hyatt free nights. They’re offering reservation cancellation flexibility, postponing peak season award pricing and hotel category changes and have paused expiration of points through May 31.

Like many other programs they haven’t said anything about elite status for the year yet. And they haven’t spoken to free nights – I have one myself expiring April 2. Here’s what I learned.

Hyatt Offers Explorist Status & Status Challenge Useful When Corporate Travel Begins Again

by Gary Leff on March 18, 2020

Mar 18 2020

Hyatt is offering 90 days of Explorist status and a fast track to either keep Explorist or top tier Globalist through February 22. The best thing is that you have until November 16 to register and start the 90 day clock. As a result you can use this once your travel is starting up again.

Hyatt Offering New Flexibility On Non-Refundable Bookings, Postponing Most Award Price Changes

by Gary Leff on March 13, 2020

Mar 13 2020

Hyatt was first out of the gate with an offer of points for customers having to cancel non-refundable bookings. I thought that was generous because they were first and it was something. Of course this is all fast-moving, and other hotel chains have since done more.

So Hyatt has responded, well I think, and is out with a new policy allowing for cancellation of non-refundable bookings, encouraging new bookings, and offering greater flexibility for Hyatt points.

Hyatt Has An Interesting Offer For Coronavirus Flexibility

by Gary Leff on March 9, 2020

Mar 09 2020

Hyatt can’t just unilaterally make non-refundable bookings refundable, and they have owners to answer to. But they can give you points, show they’re doing something, and incentivize you to return to the chain once fear and risk subside.

American Airlines And Hyatt Introduce Elite Status Challenges

by Gary Leff on March 9, 2020

Mar 09 2020

Last year American Airlines and Hyatt announced a new partnership offering bonus points and elite status challenges.

Both Hyatt and American are back with elite status challenges for 2020.

What Hotel Loyalty Program Is Actually The Best?

by Gary Leff on February 17, 2020

Feb 17 2020

Against my own interests, and without concern for angering the people I know at the programs, I’m willing to call out the good, bad and ugly to come up with a conclusion of what’s actually best.

Four Big Changes To World Of Hyatt (Three Don’t Happen Until March 22)

by Gary Leff on February 12, 2020

Feb 12 2020

Annual category changes are pushing up prices at 117 Hyatt hotels, and 100 go down. Out of these 217 properties changing category 65 are SLH hotels.

Meanwhile Hyatt is adding 48 new SLH hotels to their portfolio, introducing variable pricing for cash and price awards, and implementing new peak and off peak award pricing. All of this goes into effect March 22.