Tag Archives for sheraton.
A viral check-in video from a Sheraton in suburban Atlanta shows a manager refusing to honor a guest’s reservation because she arrived with a dog she says is a service animal. When police arrive, the hotel keeps repeating “no pets,” and the officer has to explain the basic point: service animals aren’t pets under disability law, and a blanket no-pets policy doesn’t end the conversation.
Sheraton Frankfurt Airport is steps from the terminal, where virtually every guest is flying in or out — yet the hotel says bar soap isn’t “sustainable,” even on request. In the same email, it offers to deliver printed newspapers, and its own photo gallery still shows bar soap in the bathroom.
One Sheraton guest chronicles their Kafkesque quest to have the Sheraton Grand Seattle honor Marriott elite benefits. Traveler reports are that they’ve been out of compliance for years, and becoming even less customer friendly, which saddens me – because I used to much like this hotel.
In 2019, the Sheraton Buganvilias in Puerto Vallarta refusing to host a same sex wedding. Six years later the same property appears to be taking a similar approach.
My cousin David, staying at the Sheraton Grand Sydney Hyde Park, was evacuated from his room Friday morning after a guest flooded an entire floor of the hotel, set off a fire alarm, attacked hotel staff and was throwing things out the window.
The hotel dates to 1987. Bill and Hillary Clinton have stayed there, along with Leonardo DiCaprio , John Travolta, Tom Hanks, and Mick Jagger. It was refurbished in 2004, and then again in 2015. I stayed in the first updated room where I was last at the property in 2015. The hotel sits on 360 acres and features tennis, golf, gym and spa.
The Sheraton Damascus is being used as a prison for the country’s business elite where the government extracts payments in exchange for their freedom. This has been an ongoing use for the hotel property for the past two and a half years.
Hotel guests are told they have to “deposit US dollars into the central bank in order to help stabilise the Syrian lira, or they would not be released.”
Hotels are getting rid of single use plastics, by offering bulk wall-mounted toiletries. And this is all about the environment, not cost savings. So why do they still have plastic water bottles and plastic-wrapped plastic cups? Oh, wait…
It’s hard to imagine cutting food costs in U.S. Sheraton club lounges and lower than they’d go prior to the pandemic, given the cheap version of eggs and breakfast meats you could expect. Having pushed down the cost of items perhaps as low as they can go, now we can expect fewer items to be offered.
Marriott doesn’t have control over its hotels, and properties tend to run amok. So it really shouldn’t come as a surprise – yet still seems more egregious than most anything that I’ve seen – when a reader shared that the Sheraton Puerto Rico Hotel & Casino is adding two separate fees onto award redemptions,
Not only is a ‘Bonvoy Fee’ something that isn’t disclosed to guests during booking, it’s forbidden by the program’s terms and conditions.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
