Destruction may not benefit the economy, but Delta Air Lines President Glenn Hauenstein said during the carrier’s fourth quarter earnings call that it benefits Delta.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
The biggest problem with American Airlines management is that they focus on costs instead of revenue. They think on-time performance is all they need to accomplish in order to succeed, and that might be true with commodity products but we’re less and less in a commodity product airline world. Products are differentiated, customers now choose on more than schedule, price and reliability, and American Airlines as a high cost airline needs to earn a revenue premium in order to be profitable.
American Airlines flight 203 from Amsterdam to Philadelphia took off after loading up on catering for the flight – only the frozen pasta wasn’t going to stay frozen, because it was stored in a device marked as inoperative and that it should be removed from service. That’s where they stored the pasta.
There’s an online marketplace that lets passengers sell their airline tickets, called OffFly. They arbitrage airline ticket name change rules to match passengers who want to fly with those who already have tickets, and whose names are close enough.
Four passengers were injured evacuating Delta Air Lines flight 2668 in Atlanta this morning as the Boeing 757-300 to Minneapolis aborted takeoff shortly after 9 a.m. due to an engine issue. Passengers were instructed to exit via emergency slides.
A retired firefighter traveling on American Airlines flight 167 from New York to Tokyo Haneda forced a diversion to Alaska on January 5 after the business class passenger struggled with a lavatory door, began banging it from inside, and got confused about how the handle worked.
When the man finally made it out, he’s alleged to have grabbed a flight attendant by the lapels, which the crewmember considered aggressive and he called a “kind gesture.”
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
DFW is sometimes derided as standing for ‘Doesn’t Function Wet’ considering the operational challenges it seems to face whenever it rains. But the airport clearly doesn’t function icy, either. And American and airport leaders indirectly traded barbs at each other over its issues on Thursday.
While Delta has been quiet about the particulars, CEO Ed Bastian actually said that their DraftKings partnership is going to integrate with their inflight entertainment system. Here’s what that means.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
