Airport pickups are not really about transportation, they are about whether you treat a small inconvenience as a burden or as part of caring for someone you love. That is why one husband calling a 30-minute drive for his wife a massive inconvenience touched off a much bigger argument about marriage, effort, and whether love is supposed to be efficient.
An Abraham Lincoln documentary somehow broadcast on Houston air traffic control frequency, plus an Air India pilot denied entry to the U.S. for carrying marijuana, SFO’s easier new Waymo pickup, Southwest priority boarding changes, British Airways inflight voice calls, and more.
The new system American Airlines is using to connect pilots with flights at the last minute, and make sure flights are staffed, is fueling a revolt of its more senior cockpit crew. It means junior pilots get access to more high paying flights. With senior pilots furious that their union let this in the contract, it could tip the scales in efforts already underway by half the pilots to overthrow their union.
A frustrated Delta Air Lines passenger beats herself up at the gate of flight to Chicago O’Hare. She hits herself, punches herself and even knocks herself to the ground. Then she asks, “why are you doing this to me?” Delta’s employee at the gate is completely unfazed by the whole thing.
American Airlines says it is not in merger talks with United, but its carefully worded response does more than just shut down one specific rumor. By backing broader airline consolidation while ruling out a United deal, American appears to be drawing a line against the merger it cannot survive politically while leaving open the possibility of other combinations that might better fit both antitrust realities and the Trump administration’s dealmaking instincts.
Spirit Airlines is asking the Trump administration for a taxpayer bailout as the airline fights to avoid liquidation in its second bankruptcy in a year. The request is extraordinary not just because Spirit already took hundreds of millions in pandemic aid, but because there is no obvious legal path for the government to rescue a single failing airline without Congress — and if Spirit gets help, other struggling carriers will be lined up next.
American Airlines IT keeps finding new ways to fail in public, plus a useful inKind referral boost, the bizarre question of whether anyone has their spouse unpack them after a trip, Siete cookies coming to Southwest, and more.
A United Airlines pilot was accused of using a slur against a passenger. Then the accuser admitted the whole thing was made up and asked for points anyway, turning the episode into an example of the fake brand complaint meme that airlines and their social teams increasingly have to navigate.
Room service used to be one of the clearest signs you were staying somewhere better than an Airbnb or a limited-service chain: hot coffee in a pot, breakfast on a cart, and food delivered with some sense of occasion. Now even premium hotels too often send up plastic containers in a paper bag, stripping away one of the last touches that made paying more actually feel worth it.
You can’t bring this knife through security and bring it on an airplane – but you can be given this knife on an airplane. Make it make sense! This passenger is wrong to blame this on TSA, though, let alone take it out on the front line screener who isn’t expected to ponder the existential nature of the role. Congress did it!
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
