About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Guest Reports Mouse Droppings At Holiday Inn — The Hotel Refused To Cancel His Prepaid Stay And IHG Backed Them

Nov 18 2025

A reader staying at the Holiday Inn Oklahoma City Airport says he found what appeared to be mouse droppings near the vending machines and asked the hotel to cancel an upcoming prepaid reservation. The property refused, and IHG backed the decision, telling him that prepaid terms still apply. That leaves the guest stuck with a stay he no longer feels comfortable taking—an example of how non-refundable rates offer little protection when a hotel’s condition doesn’t match what the brand advertises.

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Airfare Strategy Is Changing Fast — You Can Now Double-Dip A Travel Portal And Out-Earn Booking Direct With Your Best Card

Nov 17 2025

Most travelers book airfare direct to keep earning bonuses on their card of choice. But some travel portals now pass through airline merchant coding and add their own points on top, letting you double-dip rewards and still get the protections and earnings your premium card offers. For many flyers, that makes portal booking more lucrative than buying straight from the airline.

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Finland’s Government Fines Itself €7.6 Million — Accuses State-Backed Finnair Of Misleading Regulators As It Restricted Display Of Cheap Fares

Nov 17 2025

Finland’s government is seeking a €7.6 million fine from Finnair after investigators said the airline gave misleading information in a case examining how it restricted the display of cheaper fares on online travel agencies. The probe is still ongoing, but regulators say the airline’s responses obstructed their work—creating the unusual scenario of a government moving to penalize its own majority-owned carrier.

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