About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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E-Mail OpenTable And They’ll Restore Your Expired Points

Apr 04 2021

Last summer OpenTable reminded members that they planned to expire points for members who weren’t using the restaurant booking service. In many places restaurants have been closed, and even where they’re open customers have been reticent to go out to eat because of the pandemic.

They made clear to expect points expiration to come March 31. So I emailed a complaint to OpenTable, at the suggestion of a reader. They got back to me saying they’d give me my points back.

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Delta Air Lines Suffers Mass Cancellations Easter Weekend, Fills Middle Seats Again To Recover

Apr 04 2021

Just last week Delta Air Lines said they would stop blocking middle seats May 1, but they’re filling up planes including middle seats early – temporarily this weekend – as the once most-reliable airline in the country tries to recover from another holiday operational meltdown.

Delta proactively cancelled 72 flights as of this writing on Sunday, compared to just 1 for United and 5 at American, before the flying day even started.

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