Category Archives for Airlines.
Last September American Airlines was named a 5 Star Global Airline by the Airline Passenger Experience Associate (APEX). The airline placed logos on their planes beneath the oneworld logo to note the achievement.
American is excited to celebrate their second year of this achievement, which was just awarded.
American is making it harder once again to deal with irregular operations despite a long hot summer of cancelled flights and displaced passengers.
American has a new system set up to cancel extra backup segments in an itinerary. If agents add extra segments to give you options when things go bad those segments will be removed automatically.
Lufthansa first class is a tough frequent flyer award to book. Here are the principles that let you secure these coveted award seats.
American Airlines has added 7 new winter routes and 6 new summer routes. They’ll be flying to Fairbanks, Alaska from two hubs and to an airport whose three letter call sign stands for “Everyone Can Party.”
The issue was caused by a gate agent error and, it seems, poor employee communication and customer service coupled with a misunderstanding. But it’s the customer who suffered – but only emotional suffering and inconvenience, no beatings, and that’s progress.
United Airlines President Scott Kirby spoke yesterday at the Morgan Stanley 7th Annual Laguna Conference. There probably no one in the industry that’s been more ‘by the numbers’ than Kirby, and in my view no one that’s been more an enemy of customer experience. I’ve often called him a destroyer of airlines.
Yet he told the gathering that “more and more” United has to be “competing on quality instead of just schedule and price.”
Word leaked two years ago that JetBlue’s founder Dave Neeleman had registered a new airline company. The plan to fly Airbus A220s was supposed to be two years away, but now it seems he’s ready to start next year using planes being retired by Brazilian carrier Azul.
How far have we fallen that American Airlines considers a hot dog to be a meal in international first class rather than the top off to a good Costco run?
German airline Condor was flying from Frankfurt to Cancun on February 6th when the Airbus A330 declared an emergency about 880 nautical miles west of Shannon, Ireland.
There was reported smoke in the cockpit. The “flight crew donned their oxygen masks” and declared mayday via ACARS, the digital short message system, because communications were hobbled.
One of the 10 best deals in all of travel is using Etihad Guest miles to fly business class on Royal Air Maroc.
You can transfer American Express, Citibank, and Capital One miles to Etihad and then Etihad charges just 44,000 miles each way for any trip on Royal Air Marco that is over 2000 miles.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
