Category Archives for Airlines.
The passenger sharing the story, who describes herself as a loyal Delta customer and who was seated behind the woman in what was supposed to be Oscar Munoz’s seat, says this may have converted her into a lifelong United customer. And that, by the way, is how you win business — authentically, one customer at a time.
It’s been a year since Air France started service under the ‘Joon’ brand. There are various reports that Air France is either considering killing Joon, or has already made a decision to do so. Getting rid of it could reduce complexity and serve as a bargaining chip with the carrier’s pilots.
Pretending that it’s really a different brand for millennials was just silly. It was created by consultants who think millennial means “no money, doesn’t care about comfort, and is into marketing buzz.”
American Airlines is introducing their premium Airbus A321T service to Los Angeles – Boston twice a day starting April 2.
The plane offers a first class cabin with seats similar to their Boeing 777-300ER business class, in a 1-1 configuration meaning that every seat is both a window and an aisle seat. Customers in business class get a flat bed, in a 2-2 configuration.
Calling out a 5 year old for her name just isn’t appropriate. I’m going to take an unpopular position here though. I’m going to say that the mother did her child a disserving naming her Abcde, because it is completely foreseeable that the girl is going to draw unwanted attention for her name throughout her childhood.
We can and should criticize this Southwest agent, but what the kids she’ll go to school with? Or am I completely off base?
The United Cargo website has historically been the source of all sorts of gems. It used to be that it would list the ‘real reason’ for flight delays. United.com might show you were delayed for weather, but the cargo site would say it was actually lack of crew.
Now there’s another new gem from that website — full, downloadable United Airlines schedules.
With China Southern leaving the SkyTeam alliance next year American Airlines — which owns a $200 million stake in the Chinese carrier — will be expanding its codesharing relationship next year. Along with that will come reciprocal mileage-earning and redemption and reciprocal lounge access.
Ultimately this will be a huge net add for AAdvantage members looking to travel to Asia, unless dominoes fall further and eventually push Cathay Pacific out of oneworld. That would not be a worthwhile tradeoff.
When a man declared himself a terrorist in his dating life, his Jet Airways flight aborted takeoff in Kolkoata, India on Monday.
The man was onboard Jet Airways flight 472 to Mumbai. He snapchatted a photo of himself “with a handkerchief covering half his face” along with the comment “Terrorist on board, I destroy women’s hearts”.
Earlier I asked whether Royal Air Maroc is about to join oneworld. We now know that oneworld will be announcing a new member on December 5. Royal Air Maroc is my bet.
In addition Alaska Airlines says they are considering joining oneworld as a ‘connect’ member.
At the beginning of last week I wrote about American’s service training for new flight attendants. Basically they don’t get any although the airline says they’ll start offering a (very) modest amount next year.
Several flight attendants have weighed in on this discussion. They share their stories.
oneworld is about to celebrate its 20th anniversary. They have their governing board meeting next week in New York.
Government-owned Royal Air Maroc, based in Casablanca, would fill a huge gap for oneworld in Africa. The airline has been inching closer to oneworld members Qatar and Iberia, and an agreement to use Avios as their mileage currency. They start service to a new American Airlines hub in April.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
