I hear all the time that food on an airplane doesn’t matter. You’re not up in the air long enough. You won’t get a great meal like you can on the ground anyway, and “nobody decides who to fly because of the food.” That isn’t true – differentiated products win.
Airlines
Category Archives for Airlines.
United Airlines Pilot Taunts Flight Attendants After They Reject Pay Raise: ‘Love It, Now They Get Nothing!’
I wouldn’t order a coffee on my next flight if I were this pilot – or ask for a flight attendant’s help blocking off the lavatory.
In Leaked Meeting, American Airlines CEO Unveils ‘Forever Forward’ Slogan, Customer Chief Admits Huge Satisfaction Gap
Following Thursday’s American Airlines second quarter earnings call, corporate officers gathered employees for a ‘State of the Airline’ presentation. This was recorded and shared through the company’s internal network, and a copy was reviewed by View From The Wing.
‘Years of Sacrifice, And This Is Their Best?’: 71% Of United Flight Attendants Reject Union-Endorsed Contract After 5-Year Pay Freeze
I wrote that a revolt against the contract was brewing for both legitimate gripes and misunderstandings.
Ultimately 71% of voting flight attendants rejected the contract, with 92 of those eligible casting ballots.
Southwest Airlines Has Finally Lost It—They’re Now Charging $60 Extra Just To Sit In A Middle Seat On A 1-Hour Flight
Now we see how paid seat assignments are working out for the airline, which they’re selling now for flights starting January 27, 2026. They don’t seem to have figured out the revenue-maximizing formula yet, or they don’t have the technology fine-tuned yet to adapt seat fees by market easily.
American Airlines Took $3,674 From A Mom By Mistake, Refused Refund, Told Her ‘Stop Calling – We’re Too Big To Fix Every Mistake’
When she called American to book the infant fare (“INF”) she was quoted $386. She expected that, so she paid up. However she was also charged $3,674 for an additional paid ticket for herself at the same time. Oops!
‘Stormed The Cockpit’: Homeland Security Arrests Delta Pilot Moments After Landing In San Francisco
Delta Air Lines flight 2809 from Minneapolis to San Francisco had to go around and attempt to land a second time due to low visibility in fog, and was delayed about 9 minutes, but was otherwise like any other flight – until it reached the gate.
“You Are Actually On Fire”: American Airlines Boeing 737 Aborts Takeoff In Denver As Landing Gear Erupts In Flames
American Airlines flight 3023 from Denver to Miami was evacuated after aborting takeoff when a landing gear looked to have collapsed and caught fire as it accelerated down the runway around 2:45 p.m. on Saturday.
Passengers Forced To Scramble For Bin Space After Delta Flight Attendants Board With Up To 5 Bags Each
Flight attendants have grueling multi-day trips, and they can’t wait for their bags at baggage claim between flights or they’d risk delaying other flights (and passengers!). On the other hand, if nothing happens to change their trip sequence they could check their bag to that night’s destination! The airline might lose their bags… just like with a passenger.
Former American Airlines VP Exposes Reality: ‘Record Revenue’ Claim Masks Failing Business Travel Strategy
American has been spending a lot of money wooing managed business travel and agencies. They’ve rebuilt a sales team and customer service and they’re paying out much bigger commissions and incentives. Sales expenses are up about $80 million for the quarter (commissions and GDS fees). But they aren’t bringing in more revenue.