Category Archives for Airlines.
One of the most frustrating things for airline passengers is being forced to give up their carry-on bag at the gate. You’re supposed to be allowed a carry-on and a personal item when you fly on most airlines in the U.S. However, overhead bins fill up, and passengers getting on the plane last are often forced to ‘gate check’ their bags because the plane runs out of room.
Monday’s KLM flight from Amsterdam to Toronto, flight 691, turned around a couple of hours into its journey. The Airbus A330-300 PH‑AKA returned to Amsterdam – because the airline realized it wasn’t legal to fly.
American Airlines launched gorgeous new fully enclosed business-class suites but has delayed retrofitting its existing Boeing 777-300ER fleet due to severe supply chain issues. After sending a prototype aircraft to Hong Kong for retrofitting, the airline abruptly returned the plane to the U.S. untouched, indefinitely postponing the highly anticipated upgrade.
Delta Air Lines has been slowly rolling out Shake Shack burgers as a pre-order meal choice in domestic first class since late fall. I finally had a chance to try it and was seriously impressed.
United Airlines passengers were greeted with a stark message on their seat back entertainment screens when they boarded a recent flight to Chicago O’Hare. The airline’s message to its customers: BITE ME, or rather every seat back screen showed the greeting: “Welcome aboard flight BITEME1 to Chicago.”
I shared a galley photo of the $16 steak sandwich which is more of a roast beef. And I finally had the chance to try it this week.
The incident occurred in Singapore, where the 37-year-old flight attendant had placed a mini camera in a bathroom shared by crewmembers. Intending to covertly film his colleague, he entered the bathroom early in the morning and positioned the camera strategically, pointing it toward the toilet area, concealed beneath a towel.
A United Airlines passenger’s complaint is getting a lot of attention after she and her fiancé booked business class seats from London Heathrow to Chicago, only to find that the airline bumped the fiancé to coach in favor of an employee.
American Airlines is eliminating their mileage upgrade award chart August 12th. They’re replacing it with ‘instant upgrades’ using cash or miles. You’ll be charged a variable amount for upgrades, and you pay either the asking amount in money or the ‘equivalent’ in miles which will mean a low value per mile (almost certainly something around 1 cent per mile or a little higher or lower). This copies Delta Air Lines, and represents a significant hit to the value of miles for upgrades.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
