Category Archives for Airlines.
The Southwest Airlines boarding experience has been the worst of all possible worlds since moving to assigned seating on January 27. Now flight attendants are being asked to shoulder the burden, and their union is putting the airline on blast.
An American Airlines baggage handler at Charlotte Airport thought texting a coworker a bomb threat would be a funny prank—but it quickly turned serious when police arrived, arresting him on felony charges.
United Airlines quietly changed its rules to prohibit passengers from buying multiple tickets to lower costs, banned inflight video calls, and explicitly added rules against viewing “offensive” content—changes that affect nearly every traveler but haven’t been publicly announced.
Southwest Airlines has banned its employees from using smart glasses and other wearable devices capable of recording during work hours, citing safety, privacy, and legal responsibilities—though the policy doesn’t apply to passengers.
United flight attendants, who haven’t seen a pay raise in five years, are being promised a potential breakthrough deal this March—but the airline says they’ll need to accept tradeoffs on scheduling, and unpaid leave to get it done.
A Frontier Airlines passenger flying from Philadelphia to St. Louis via Orlando showed up at the gate but she had no seat assignment, and the flight was overbooked. Three gate agents announced they were oversold by 10 and – despite offers of vouchers up to $800 – didn’t get any volunteers.
A viral debate over airlines separating families on flights misses a crucial fact: major airlines already guarantee adjacent seats for families—but passengers frequently misunderstand or ignore how these policies actually work.
United Airlines is aggressively pushing customers toward its credit cards with major MileagePlus changes, but top airline analyst Henry Harteveldt warns this strategy could backfire—alienating loyal flyers who feel that without the card, their business simply doesn’t matter.
A Delta passenger vomited openly in his seat for nearly an hour while his barefoot companion casually admitted their family had just suffered a contagious virus. Despite health and safety protocols, the Delta crew reportedly let it continue.
Nearly 18 months after Alaska Air Group completed its acquisition of Hawaiian Airlines, a revived passenger lawsuit is now urging a federal court to undo the deal, arguing it has reduced competition, driven up fares and cut routes.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
