Category Archives for Passengers.
Gate agents reported that she became angry over the fee, and things escalated when they told Ms. Jackson they wouldn’t allow her to fly. That’s when she “threw a bag of shoes at the agents at a service desk…reached over the service counter to hit an agent, …punched [another agent] in the head” and things only got more out of hand from there.
Despite airline requirements, customers continue to flout the rules. And one passenger did so with enough of a flair for the dramatic that his flight actually diverted.
Was Elle Knox making an important enough statement to ignore FAA rules that she stay seated – indeed, is it important for all of us not to stay seated? – or was the United captain right that the message may matter but a commercial airline flight is the wrong time and wrong place?
A Ryanair passenger tried to fly from Dublin to London Gatwick without a face mask. He had flown before the face mask requirement went into effect, and claims not to have known he needed one – and if it was required, Ryanair should’ve provided it, the airline shouldn’t be able to keep his money and not transport him.
The passenger claims that Ryanair threatened him with a lifetime ban if he shared this video. And he further argues that if underwear were made a requirement of flying after he purchased the ticket then it’s an ex post facto change and shouldn’t be enforced.
Usually onboard harassment involves a creepy guy and alcohol. This time onboard harassment involved alcohol and a creepy girl. Maybe that only happens, or at least happens most often, when the victim plays in the NFL.
Coronavirus has been a strain on relationships, from the hotel that markets itself as a great break from your spouse and monetizes its guest list with a divorce lawyer who offers free consultations to the 85 and 89 year olds who live on opposite sides of the Germany-Denmark border and meet each day for a picnic, staying on their own side of the border and social distancing.
To one 20 year old, no coronavirus border restriction was going to keep him from his love. Then he ran into the German Federal Police.
Not only has business travel ground to a halt, but as a result employee expense reimbursements have too.
In normal times expense reimbursements are one of the primary areas of fraud that companies face. Employees fake receipts. They change amounts on receipts. They mis-describe personal purchases as being for business and submit those. They submit the same item more than once. Employees know which supervisors don’t look closely, and learn which companies don’t use sophisticated software to catch these tricks.
Right now people are fighting on board over lack of social distancing, although sometimes they’re just freaking out on social media about it.
People are getting pretty political over mask wearing and nearly every U.S. airline will begin requiring them. If folks want to boycott Costco, imagine once they are on board trapped inside a metal tube…?
With airlines beginning to require passengers to wear face masks on board, we’re about to see a new conflict, because people are just as awful as they used to be. It’s just that there are fewer of them flying.
When American Airlines debated internally whether to require passengers to wear masks, or merely encourage them to (including by providing the masks), the argument that ultimately gave way to a mandate was that cabin crew would be in a position of having to enforce the new rules. And there are always going to be exceptions, which creates grey areas and opportunities for conflict.
Plans to re-open the economy in phases are still speculative, and still just plans. They haven’t yet hit the reality of local politics (sustaining closures in the face of a struggling economy) or European politics (and pressure, perhaps coming from Germany and in exchange for economic aid, to follow a more unified approach). Thus pronouncements about re-opening Spain ‘at the end of the year’ and Italy ‘after March 2021’ are at this point merely suggestive of the challenges that international travel will face, rather than something to be taken at face value.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
