American is making it harder once again to deal with irregular operations despite a long hot summer of cancelled flights and displaced passengers.
American has a new system set up to cancel extra backup segments in an itinerary. If agents add extra segments to give you options when things go bad those segments will be removed automatically.
Five years ago reader Doug Hess shared his experience flying African low cost carrier: Fly540. Since this was something I haven’t done, but I enjoyed hearing about it, I asked if he wouldn’t mind briefly writing up the experience so that I could pass it along.
Now Doug is back with his experience flying an Air Tanzania Airbus A220 from Lusaka, Zambia to Dar es Salaam, Tanzania. Oh yes, and he did redeem points for the flight.
Lufthansa first class is a tough frequent flyer award to book. Here are the principles that let you secure these coveted award seats.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
American Airlines has added 7 new winter routes and 6 new summer routes. They’ll be flying to Fairbanks, Alaska from two hubs and to an airport whose three letter call sign stands for “Everyone Can Party.”
The issue was caused by a gate agent error and, it seems, poor employee communication and customer service coupled with a misunderstanding. But it’s the customer who suffered – but only emotional suffering and inconvenience, no beatings, and that’s progress.
United Airlines President Scott Kirby spoke yesterday at the Morgan Stanley 7th Annual Laguna Conference. There probably no one in the industry that’s been more ‘by the numbers’ than Kirby, and in my view no one that’s been more an enemy of customer experience. I’ve often called him a destroyer of airlines.
Yet he told the gathering that “more and more” United has to be “competing on quality instead of just schedule and price.”
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Word leaked two years ago that JetBlue’s founder Dave Neeleman had registered a new airline company. The plan to fly Airbus A220s was supposed to be two years away, but now it seems he’s ready to start next year using planes being retired by Brazilian carrier Azul.
A French business traveler died while having sex on a business trip. Although the man’s employer argued that he wasn’t “carrying out professional duties” when he had the cardiac arrest in the woman’s hotel room, under French law “an employer is responsible for any accident occurring during a business trip.”
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
