A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Fresh on the heels of naming a new Chief Customer Officer, American Airlines has named a new head of the AAdvantage frequent flyer program. Scott Long moves over from investor relations to become Senior Vice President of AAdvantage.
I had the chance to try BLADE helicopter transfers in New York for the first time, and it was very cool but it’s not perfect. There are two things that concern me.
I don’t believe any company, in any industry, has paid out more cash profit sharing in nominal terms than Delta (ever).
The man and his wife flew from Toronto to Vancouver in 2022. Their bags were lost. They didn’t get reasonable compensation, so they complained to the Canadian Transportation Agency who awarded them $2,079. After two years, the airline did not pay. Instead, they’ve filed suit against the couple. In fact, the passengers were served on Christmas Eve.
The three escorted Ndeye to the galley, began timing contractions, and guided her through breathing exercises. Her water broke. Then baby Fanta was born on the Airbus A330. As soon as the newborn’s first cry filled the cabin, the doctor confirmed that Fanta was healthy. With Ndeye was unable to care for her child immediately, the flight attendant Jennifer cradled them.
The American AAdvantage account activity page has been redesigned. Tiles are gone, and there’s a proper transactions list now and those transactions are sortable, searchable, and filterable.
Read this before you use Uber on your next vacation. The rideshare company wants to add a 1.5% surcharge every time you use their service outside of your home country. You can opt out, but you need to know how!
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Is the most valuable award offered to Hyatt’s most loyal guests actually completely useless? Hyatt introduced the Ultimate Free Night Award and the Miraval Extra Award a year ago, and if you want to use them at Miraval Arizona before your certificates expire — you can’t.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
