United Opens the Kimono: Here’s Their Strategy Going Forward

Nov 15 2016

United has been strategy discussions until Investor Day and now they’ve revealed their plan.

The most concrete thing they offered — and which customers aren’t going to like — was the full details of Basic Economy which takes away elite mileage-earning, takes away upgrades, and even takes away the ability to bring on a rollaboard bag from non-elites.

However they talked at length about broader strategy for their product, their hubs, and where their opportunities are.

Continue Reading »

Alitalia Overcharging Taxes on Award Tickets, Possibly in Violation of DOT Rules

Nov 14 2016

A month ago Alitalia doubled the price of many partner awards overnight and without notice. At the same time, they brought partner award booking online and did not increase the price of awards on Alitalia’s own flights and promise not to through the end of 2017.

However they do appear to be overcharging taxes on Alitalia awards, and misrepresenting fuel surcharges as a fee imposed on them rather than one the airline is charging itself.

Continue Reading »

Is 20 Month Expiration of Miles Even Legal?

Nov 14 2016

A new legal challenge to mileage expiration in Europe raises interesting arguments about fairness and frequent flyer programs.

Expiring miles remove liabilities from a balance sheet, letting an airline recognize revenue while confiscating what is often seen morally (if not legally) as an asset.

Program policies have varied tremendously over time — sometimes a loyalty program doesn’t want to lose a customer, other times they value revenue recognition, and we’ve seen a see-saw across programs over time and different approaches around the world.

Continue Reading »

British Airways First Class Passenger Takes Photo Up Flight Attendant’s Skirt: Invokes the Shaggy Defense, Gets Off With $16 Fine

airline cabin first class
Nov 14 2016

A British businessman was reportedly flying to South Africa in BA first class on October 14, when “after a few drinks” he placed his phone under a flight attendant’s uniform “uniform as she leaned over to serve another passenger” and took photos.

He apparently wasn’t particularly sneaky about it, being noticed by the flight attendant and by other passengers in the cabin (British Airways first class also isn’t especially private).

Continue Reading »