Southwest’s Chief Operating Officer spoke with unusual candor about a bruising year for the airline — from cratered morale and activist investor pressure to a sweeping transformation that could soon include first class, lounges, and long-haul flights.
Southwest Airlines is officially entering the airport lounge business, with its first-ever lounge lease approved for Honolulu Airport. This strategic move signals a major shift, as Southwest aims to attract premium customers and bolster its co-brand credit card appeal. Here’s what we know so far.
Airline mergers may be back on the table — but the surprising green light could come from an $85 billion railroad deal. J.P. Morgan’s latest note explains why the next two years could decide who ends up buying JetBlue.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Delta Air Lines is reportedly preparing a long-awaited return to Singapore and Manila, according to a new leak. The move would revive routes dropped years ago and mark the latest expansion of Delta’s Asia network, reconnecting cities once central to its post-Northwest Pacific strategy.
The government shutdown is now hitting premium travelers. TSA has suspended Delta Air Lines’ private business-class security lanes at JFK and LAX as unpaid screeners thin out, limiting access even for Delta One flyers.
Rove’s 75% hotel rebates are buzzworthy. But I finally understand how it’s sometimes funded – one booking carried a 100 percent markup that wipes out your gains. Here’s what’s really going on—and how to spot when a “too-good-to-be-true” travel deal actually is.
On Monday, United Airlines flight 2138 from Des Moines to Chicago O’Hare suffered a bizarre four-hour delay. It wasn’t weather, mechanical, or a disruptive passenger. Two flight attendants got into a fight.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
American Airlines’ decade of missteps reshaped its future. From fleet retirements and product downgrades to a fading credit-card empire, decisions since 2014 systematically dismantled what was once a global aviation power.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
