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It’s been clear for months that airlines need to continue waiving change fees in order to convince customers to buy tickets. Otherwise their plans are just too uncertain to pull the trigger on travel.
American’s policy has been extended, applies to award travel even next year, and the airline will allow name changes on business travel tickets.
Air Canada has announced the details of their new frequent flyer program that will launch November 8th. I’ve had a chance to dive into the minutiae and speak with executives. Here’s your complete guide for what to expect.
This is a really thoughtful program, attractive for both casual users transferring points – because of the flexibility of redemptions and elimination of fuel surcharges – and for their most loyal customers. I especially love top elites conferring ‘status for a day’ on friends and colleagues, and earning 50% discounts on award redemption up to 11 times a year.
January through end of schedule in July Singapore Airlines is making four business class award seats available most days in both directions for Los Angeles – Singapore non-stop. This is a great way, of course, to connect beyond in Southeast Asia.
Airline miles conversion seems like at least a good start, to make it a little bit less taxing for passengers to make the right choice to cancel a trip whenever they are sick (and possibly contagious) without being penalized too harshly for doing so.
Qatar has the best business class product in the world in its ‘QSuites’ — revolutionary suites with doors and movable partitions that allow two and even four passengers to travel together in their own space. Right now there’s strong availability on routes with QSuites especially as we look out to the end of the schedule – March through June 2021 – for four passengers from most of the U.S. cities they serve.
Airlines are differentiating their approaches to the pandemic. Offering a better experience is a key strategy to winning business away from other airlines.
For U.S. consumers who do not live in an international gateway city, a connection is required. And as Air Canada brings U.S. flights back online, this matters because they’ve historically been the foreign carrier serving the most U.S. destinations – making the one-stop required for an international trip just as easy via Canada as via many U.S. cities. Air Canada is a direct competitor of U.S. airlines for U.S. passenger international trips.
Data shows clearly that the U.S. hotel market, as tough as it is right now, is among the best in the world. And if you want to understand why some countries are opening up to U.S. tourists despite the problems we have here at home, their hotel occupancy numbers may provide a clue.
Uzbekistan has a new “Safe travel GUARANTEED” program to support tourism. They’re willing to pay out $3000 to any tourist who gets Covid-19 during their visit to the country.
Many readers have said consistently throughout the pandemic that they will not travel until there is a vaccine. I think it’s the wrong paradigm for thinking about future travel both because a vaccine won’t be the cure all many people expect and because travel itself seems pretty safe, the issue is what you find at your destination.
We know a lot more about Covid-19 than we did three and four months ago. Much of what we think we know is still speculative. There’s learning which suggests real optimism, even as the virus spreads rapidly through much of the country (especially the southern portion). But the idea that we’re just hanging in for a vaccine, and once we have one everything goes back to normal, no longer holds up as we learn more about what vaccines against the novel coronavirus can do. At the same time it’s one part of a tool kit that will bring life and travel back to what it once was – and taken together likely even get us most of the way there in the first half of 2021.
An African American social service worker is suing American Airlines after she was accused of kidnapping a one year old white baby while traveling with him on a flight. She was accused of “holding a kidnap victim.” In fact she was returning from a two week court-ordered visit for the child with his father.
See something, say something isn’t just for airport security, it’s supposed to stop human trafficking and travel industry employees are asked to speak up when their prejudices training makes them think something could be amiss.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
