Monthly Archives

Monthly Archives for April 2021.

Flight Attendant Is Suing Southwest Airlines For Killing Her Husband

Apr 28 2021

It’s amazing that lawsuits over Covid-19 haven’t been nearly as significant as feared. At one point Covid-19 legislation was being held up in Congress over disagreements about including lawsuit immunity for employers (predictably Republicans favored this on behalf of business, and Democrats opposed on behalf of trial lawyers).

Yet there’s a new lawsuit by a Southwest Airlines flight attendant who says she contracted Covid-19 during recurrent training, gave it to her husband, and he died.

Continue Reading »

Real Estate Agents Now Advertise At Airport Gates, Will Give You Hundreds Of Thousands Of Miles

Apr 28 2021

The real estate market is hot in many areas of the U.S., and mortgage rates remain low by historical standards. Real estate agents will pay for their next lead, and lead generators will rebate part of that payment to you in the form of airline miles. It’s potentially win-win-win.

And in a sign of the times not only can you earn miles buying or selling a house (or both!) but there are now ads for American AAdvantage partner Miles From Home Realty running at American Airlines gates across 75 airports.

Continue Reading »

If You Don’t Mind American’s New Domestic Product, Your Standards Are Too Low

Apr 27 2021

American’s new domestic coach product is worse than Delta’s. It’s worse than JetBlue’s. It’s worse than Southwest’s. The customer experience just wasn’t a priority. The airline didn’t bother building a cabin mockup before declaring this their standard product and rolling it out. Airline CEO Doug Parker didn’t even try it himself before the decision was made – or even until it was flying for six months.

It has hard seats and less space per passenger, and the airline even took out TVs from the seats.

Continue Reading »

Marriott Surveys Top Customers, How Can They Fix The Mess They’ve Made Of Ambassador Elite?

Apr 27 2021

Marriott’s top tier 100 night elite status is called Ambassador. The unique selling proposition is supposed to be a dedicated contact who takes care of all the member’s Marriott needs, ensuring a seamless experience.

Only they laid off these agents, and Ambassador members no longer get an Ambassador. Marriott is surveying how these top customers are managing under the new regime.

Continue Reading »