About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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The Worst CEO Legacy In Airline History: Doug Parker’s Promise That Collapsed Into Bailouts, Furloughs, and Shattered Passenger Experience

Sep 04 2025

No one did more to drive consolidation in the U.S. airline industry, to get the airline industry hooked on government subsidy, or to destroy passenger experience. And he did this while furloughing more workers than anyone else in aviation history, and destroying more shareholder value than any other CEO than any airline in history.

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‘Shut Up’: American Airlines Passenger Sasses Flight Attendant During Safety Demo—Sends Plane Back To The Gate

Sep 04 2025

While an American Airlines flight was pushing back and flight attendants performed the safety demonstration, a middle seat passenger told a flight attendant to “shut up,” continued to use their phone and told the crewmember she “couldn’t hear” – they couldn’t hear the safety briefing because they were talking through it.

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