Category Archives for Airlines.
A dispute over carry-on bags at an American Airlines gate in Dallas escalated into a police takedown, visible injuries, dropped charges, and a lifetime ban from the airline, according to a new lawsuit filed by the passengers. The bodycam video suggests a messy, poorly explained confrontation, but it’s not clear that is enough to make the airline legally responsible once police took over.
An American Airlines passenger scanned their boarding pass, answered the exit-row questions, took their seat, and thought they were on their way home to Austin. Then, after the whole plane had boarded, the airline gave that seat to a standby traveler, told the original passenger they were somehow “not checked in,” and forced them off the aircraft – even though the plane left with empty seats.
Passengers on a United flight from Newark to Austin watched maintenance lean out of the cockpit window with what looked like a coat hanger to prod a sensor on the nose of a Boeing 737. The optics for an onlooking passenger aren’t great. United did not send out that aircraft.
China Southern fired a veteran flight attendant after she posted lingerie selfies from a delayed flight before passengers boarded, turning a brief WeChat post into a years-long court fight over image, discipline, and how far airlines can go in policing crew behavior. What began as a seemingly easy termination became much messier once judges started asking whether the airline’s rules were clear, proportionate, and even in force at the time.
Turkish Airlines has abruptly replaced both its chairman and CEO despite strong financial results and no public scandal, framing the exits as retirements while offering little real explanation. The succession appears to have been arranged at a high political level, but the choice of an insider commercial CEO and finance-focused chair also suggests continuity in airlinr strategy.
American Airlines is not just raising bag fees. Basic economy fares matter to elites because business travelers are also leisure travelers, and they’re also stripping away some of the most important status benefits on these fares.
United mechanics say their own union let United turn a contract wage-reset formula into a black box, leaving employees short of raises that were supposed to keep them ahead of peers at American and Delta. A judge just threw out most of the case, but the ruling still leaves mechanics one narrow path to challenge the pay process through a grievance on their own.
Airlines keep pointing to higher fuel costs when they raise bag fees, and that is rhetorically powerful because passengers understandably expect lower costs to mean lower prices. But that is not how airline pricing really works: fees are one tool carriers use to manage total revenue, and they have no reason to promise those fees will fall just because one input cost does.
A passenger boarded a flight with a boarding pass for seat 27E, only to discover that there was no 27E on the aircraft at all. The most likely explanation is a last-minute aircraft swap that changed the seat map without giving the traveler a new boarding pass.
American Airlines delayed a flight because its pilot was stuck in line at Starbucks, which says less about the pilot than it does about the airline’s coffee. For years, cheap onboard coffee has had a hidden operational cost: when crews go hunting for something better in the terminal, passengers wait.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
