Category Archives for Airlines.
A United Airlines pilot was accused of using a slur against a passenger. Then the accuser admitted the whole thing was made up and asked for points anyway, turning the episode into an example of the fake brand complaint meme that airlines and their social teams increasingly have to navigate.
Southwest Airlines is no longer just testing the idea of lounges. The airline now appears to have at least five lounges in its pipeline, with Honolulu, Nashville, Denver, Dallas Love Field, and Austin all part of a move into premium airport space.
United’s free Starlink internet rollout is still supposed to take until the end of next year, but passengers are now reporting that free Wi-Fi has quietly spread to some non-Starlink aircraft as well. If that holds, it means United has started delivering one of the biggest quality-of-life upgrades in domestic flying faster and more broadly than it has publicly said.
The FAA has capped Chicago O’Hare at 2025 schedule levels for the summer, a move that sharply cuts back United’s much larger growth plan while largely preserving American’s rebuilt position. That makes this more than a routine delay-fighting order: it is a major intervention in the Chicago airline battle, one that blocks United from using aggressive over-scheduling to strengthen its hold on gates and market share.
Airlines are selling domestic first class seats for as little as $26 instead of using them to reward frequent flyers, and that is quietly gutting the biggest reason many customers chase top-tier status in the first place. That weakens premium credit card spend. But there are ways they could fix this.
United Airlines top-tier 1K status is being offered online for just $330, a tiny fraction of what frequent flyers normally spend to earn it. It may look like an easy shortcut to upgrades, priority treatment, and fee waivers, but buying status this way risks far more than wasted money if the airline decides the offer was unauthorized.
Business class doors have quickly become the next must-have feature after flat beds and direct aisle access, but that does not mean they always make the seat better. On some aircraft, especially narrowbodies, the space used for doors may be better spent on a longer bed, a wider aisle, or a roomier overall seat—raising the question of whether doors deliver real privacy or just the appearance of it.
Delta is defending a display at JFK created for Arab American Heritage Month after critics said it depicted Palestine in a way that erased Israel from the map. The airline says the display was put together by employees in an employee-only break room.
Spirit Airlines could stop flying as soon as this week and begin selling off assets, according to a new report, a scenario that would turn a fragile bankruptcy into a full shutdown. Even if creditors are still talking, the mere prospect of liquidation makes the airline harder to save by scaring off new bookings, which are the one thing a struggling carrier cannot afford to lose.
JetBlue founder David Neeleman says the airline could be pushed into bankruptcy this year if fuel prices stay elevated, and he does not think any major U.S. carrier wants to take on its debt.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
