Category Archives for Airlines.
At an internal leadership event last week, American Airlines revealed a surprising shortlist of potential new international routes—including Mallorca, Casablanca, and even Cape Town.
An American Airlines agent fixed a 204,000-mile AAdvantage award pricing mistake for a reader in just 3 minutes—a problem Twitter support said couldn’t be solved. The solution? Simply hanging up, calling back, and getting a different agent, a powerful tactic that reliably cuts through airline red tape and bureaucratic dead-ends.
American Airlines pilots declared “no confidence” in the airline’s management and requested a meeting with the board over financial and operational struggles—but the board declined, sending them right back to the executives they criticized.
American Airlines pilots avoided directly confronting CEO Robert Isom, but internal turmoil over cancellations, lost profits, and operational chaos continues to intensify—leaving the airline facing trouble ahead.
After 71% of United Airlines flight attendants rejected their latest contract offer, the airline is back with a controversial demand—PBS scheduling could fundamentally change what trips flight attendants work.
American Airlines is celebrating its 100th anniversary by serving caviar, Beef Wellington, and other luxurious dishes in business class, signaling a renewed focus on premium offerings—at least temporarily.
Southwest Airlines quietly revealed to the SEC that customers are redeeming fewer Rapid Rewards points than ever—a troubling sign that loyal passengers may be turning away just as the airline makes major changes.
American Airlines pilots have joined flight attendants in revealing they were forced to sleep in airports during last week’s meltdown, with their union blasting management as “completely unprepared,” despite clear warnings ahead of the storm.
American Airlines is adding more first class seats to its cramped Airbus A319s—but there’s a catch. To squeeze in an extra row up front, the airline is tightening economy legroom and even installing flight attendant seats directly on lavatory doors, breaking a promise previously made by former CEO Doug Parker. A bit of good news, though – during this transition American will load extra first class meals on planes that have just 8 seats.
American Airlines Chief Operating Officer David Seymour insists the airline’s technology performed effectively during last week’s severe storm, despite canceling nearly 10,000 flights. Seymour also denied widespread reports—including from his own CEO—that flight attendants were forced to sleep in airports.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
