Category Archives for Airlines.
Passengers love the extra legroom of exit rows—but one traveler boarded wearing a medical boot and couldn’t move his leg. Flight attendants gave the safety briefing anyway, and everyone silently wondered what would happen if they actually needed to open the door.
Spirit Airlines is surrendering nearly half its jets in bankruptcy—but which planes they’ll keep signals a bold plan to fight Delta and United on their own turf with bigger planes
He paid full price for business class on BA194 from Houston to London — but says the crew treated him like he didn’t belong there ‘because he was upgraded’ (while he thinks it’s because he’s the only one who was black).
An early flight, I always grab my coffee in the terminal before boarding. Airplane coffee is made with tank water, not bottled water. And that water just doesn’t make a good cup (plus, it’s gross).
American’s inflight card pitches are still the 6 a.m. wake-up call everyone dreads—but now Citi’s exclusive deal means the bonus miles onboard are better than what you’ll find anywhere else.
Delta is now selling first class upgrades for as little as $26. That’s the lowest price I’ve ever seen, and points to how far they’ll go to avoid offering complimentary upgrades to their best customers. They’ve been on a 10-year journey trying to phase out first class upgrades and they’ve nearly accomplished it.
Starting Monday, American Airlines will pull bag sizers from boarding gates. Instead of the metal frames deciding what fits, gate agents are being told to “use their judgment”—and even to lean in favor of the customer if a bag is close. That means your carry-on, even if a little oversized, might suddenly be waved through.
His upgrade didn’t clear, so he needed them to give him an aisle seat on this oversold flight. And he needed bin space for his five carry-on bags.
Two Delta Connection CRJ-900s collided on a taxiway at LaGuardia, smashing one cockpit and injuring a flight attendant. Passengers felt the jolt before emergency crews rushed in.
Southwest was once the airline that promised “Bags Fly Free.” Now it’s bag fees, seat fees, even expiring credits. Wall Street says this is the fix. Passengers call it betrayal. Maybe both are right.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
