Category Archives for Airlines.
United’s “Agent on Demand” is supposed to replace the airport customer service desk when travel goes sideways. But after a canceled flight in Atlanta, one passenger says the remote agent offered “nothing,” sent her to the 800 number, and could be heard talking about her while the call was still live.
fter more than 17 hours in the air from Dubai, Emirates flight 213 reached Miami in thunderstorms, missed one landing for windshear and poor visibility, then got sent around again when the runway was not clear. That second go-around turned “minimum fuel” into a Mayday call.
A passenger on a Shenzhen Airlines Boeing 737 noticed something wrong with the wing, photographed it, and showed the cabin crew — and after landing, the jet was pulled from service for maintenance. It appears to have been a loose or detached flap rail fairing, the kind of issue passengers may see from the cabin before anyone in the cockpit can.
American Airlines is not known for Delta-style bidding wars when flights are oversold. But on a Philadelphia–Athens flight, the airline reportedly kept raising the offer until three passengers got $4,500 each to delay their Greece trip by one day — an unusually rich payout from a carrier that normally stops bidding much earlier.
Soon your AI may book your flights. The question is whether it will find the best fare for you — or the one that pays its creator, after researchers found models could be prompted to push $1,500 sponsored flights over $500 alternatives.
AFA-CWA wants the government to force airlines to add flight attendants on widebody jets in the name of evacuation safety. But the FAA’s own data says evacuations are already safe, and risks involve passenger bags, communication, blocked exits, smoke, fire, and training — not too few flight attendants.
Warren Buffett spent decades warning that airlines destroy capital, joking that investors needed to be talked down before buying them. Now Berkshire Hathaway is back anyway, disclosing a $2.6 billion stake in Delta — its third major run at an industry Buffett once treated like an addiction.
American Airlines shareholders will vote next month on a board reform that could make it easier for outside candidates to break through management’s slate. The proposal is almost certain to fail — but after profits collapsed 87%, executive pay barely budged, and shareholders lagged the S&P 500 badly, the fact that board accountability is even on the ballot says something.
An American Airlines flight attendant is objecting to her union’s left-wing political messaging, including May Day posts aimed at Trump and Elon Musk. Unions are obviously – and necessarily – political. That makes it tough for airline workers who have to pay dues to platform ideas they oppose.
Spirit Airlines workers say the company told them to ignore shutdown rumors right up until the end — then terminated nearly everyone without 60 days’ notice. Now they’re suing for WARN Act pay, while Spirit argues its collapse was unforeseeable because last-minute financing and a possible taxpayer bailout fell apart.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
