Category Archives for Airlines.
American Airlines is celebrating its 100th anniversary by serving caviar, Beef Wellington, and other luxurious dishes in business class, signaling a renewed focus on premium offerings—at least temporarily.
Southwest Airlines quietly revealed to the SEC that customers are redeeming fewer Rapid Rewards points than ever—a troubling sign that loyal passengers may be turning away just as the airline makes major changes.
American Airlines pilots have joined flight attendants in revealing they were forced to sleep in airports during last week’s meltdown, with their union blasting management as “completely unprepared,” despite clear warnings ahead of the storm.
American Airlines is adding more first class seats to its cramped Airbus A319s—but there’s a catch. To squeeze in an extra row up front, the airline is tightening economy legroom and even installing flight attendant seats directly on lavatory doors, breaking a promise previously made by former CEO Doug Parker. A bit of good news, though – during this transition American will load extra first class meals on planes that have just 8 seats.
American Airlines Chief Operating Officer David Seymour insists the airline’s technology performed effectively during last week’s severe storm, despite canceling nearly 10,000 flights. Seymour also denied widespread reports—including from his own CEO—that flight attendants were forced to sleep in airports.
Southwest Airlines’ infamous 2022 holiday meltdown, costing nearly $1 billion, wasn’t an isolated disaster—it echoed their costly 2016 IT failure, which triggered $77 million in losses. Ten years later, they’re still fighting in court to recover insurance payments, showing that failing IT can cost airlines dearly for years after the immediate chaos ends.
An American Airlines passenger discovered a snail in their business class meal on a recent flight from Liberia, Costa Rica, to Dallas. Snails found in produce can carry bacteria or even rare parasites.
An FAA safety inspector is suing United Airlines for $12.75 million, claiming he was banned for life from flying the airline after reporting a torn seat pocket—a violation of safety regulations. He had been investigating United’s 737 MAXs and was taken off that duty.
Speculation about American Airlines CEO Robert Isom’s future has reached fever pitch at the airline’s headquarters, distracting employees as rumors swirl about possible replacements. With unions demanding change and recent operational failures shaking confidence, the conversation inside American Airlines isn’t about whether Isom will go—but who might be next in the top seat.
A viral video with over 2.5 million views captures the shocking moment a teen repeatedly kicking a passenger’s seat gets his teeth broken when the passenger sharply reclines in response
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
