Category Archives for Airlines.
An American Airlines first class passenger headed to Houston found themselves stuck on the tarmac for an hour in a hot plane, boxed into their bulkhead seat by a large “service dog” named Bear. He was over 100 pounds, and didn’t stay at his owner’s feet.
A child’s blunt remark about ‘no space left’ sparked a plus-size passenger’s vow to report a flight attendant ‘to the ADA’ for not proactively offering a seat belt extender.
Once infamous for penny-pinching moves like charging for water, United CEO Scott Kirby is now risking millions on food upgrades he admits can’t be proven to pay off.
China Eastern’s new 29-hour Shanghai–Buenos Aires service via Auckland claims the crown as the world’s longest “direct” passenger flight—an endurance test launching this December.
United CEO Scott Kirby predicts Spirit Airlines won’t survive past this year, saying bluntly “Off the cliff they go” and declaring their business model already dead. Here’s why he’s right – and where he’s wrong.
Delta’s president says the days of winning with the cheapest fares are over, and explains how investing in premium products – and then merchandising them – is getting flyers to pay more and driving record profits.
United CEO Scott Kirby is pitching a U.S. airline “trade deficit” in Washington even as he suggests he may finally act on United’s long-deferred Airbus A350 order.
Taking a pilot out of the cockpit when there’s any question over their fitness to fly just makes sense. ‘Prove me wrong.’
Delta is already letting an AI “Super Analyst” set ticket prices in real time, and this explainer breaks down how it works today versus where the technology is headed.
The latest DOT Air Travel Consumer Report shows Delta avoided bumping passengers entirely, while American led the industry in cancellations, mishandled bags, denied boardings, and passenger complaints.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
