Category Archives for Airlines.
A flight attendant has her job back, and nearly $1 million, after Southwest Airlines and her union worked together to fire her over her union and religious politics.
JetBlue and Frontier are now being flagged as the airlines most exposed if the industry’s financial pressure turns into more Chapter 11 filings. The warning makes sense as a ranking exercise — both carriers face high fuel costs, weak margins, and difficult competitive positions — but the precise bankruptcy odds look too confident, and a ‘by 2027’ timeline may be too aggressive.
American Airlines customer chief Heather Garboden told employees the airline has “too many broken seats,” bad inflight entertainment screens, and duct tape where duct tape should not be. She says a dedicated Tech Ops team is now being built to fix aircraft interiors, with visible improvements expected by the end of summer.
American Airlines opened its Charlotte Provisions lounge as a grab-and-go option for Admirals Club members who do not have time for a full lounge visit. On my latest visit, though, the concept had a very American Airlines twist: staff told me guests are now limited to one food item each.
American Airlines generated $54.6 billion in revenue but just $111 million in profit last year — while its top officers and board received about $50 million in compensation. CEO Robert Isom gave up his bonus, but profit collapsed 87% while his total pay fell just 11%, and the proxy shows management remained largely insulated from the company’s financial failure.
American Airlines says its rebuilt Dallas hub schedule is already paying off: missed connections are down 50%, customer scores are up 22%, and bags are hitting record performance. The bigger story is why it took so long — American is finally spending money to make the operation work better, instead of just squeezing costs.
American Airlines CEO Robert Isom used an internal employee meeting to lay out a real shift in priorities. After years of chasing lower costs and more seats, American is now telling employees the way out is revenue: better customer experience, more premium demand, network growth, and a stronger AAdvantage program.
Robert Isom addressed the airline deal rumors employees were already talking about internally: United, Alaska and Spirit. United is a hard no, Alaska is the partnership American wants to expand, and Spirit is not a fit — though American would consider assets and stranded passengers.
Delta passengers say they flagged a first officer who appeared intoxicated before their Charlottesville–Atlanta flight, and law enforcement ultimately removed her from the aircraft. Delta called it a “safety issue,” but the flight did not leave for nearly 10 hours — finally departing after midnight with a new crew.
Delta still benefits from the strongest premium brand halo among U.S. airlines, but more and more of the actual experience no longer lives up to that image. From weaker-than-advertised first class catering to lagging wifi, aging business class seats, and a reliability edge that is not what it once was, the gap between Delta’s reputation and what customers actually get is starting to widen.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
