Category Archives for Airlines.
Every Delta passenger onboard Delta flight 205 from Stockholm to New York JFK today is entitled to $705 (600 euros) in cash compensation, after one of the pilots was arrested this morning for failing a breathalyzer test as the plane was “about to take off” and the flight was cancelled.
Last month American’s new 787-9 registration N846AN was having real teethng pains, including issues with the door seals. Now, the plane N842A appears to be struggling.
There’s so much to do to improve customer experience at American that the biggest task is prioritization.
Delta Air Lines flight 3788, an Embraer E-175 operated by SkyWest, nearly collided with another aircraft as it flew from Minneapolis–St. Paul to Minot, North Dakota In addition to operating as a civilian airport, Minot is home to an Air Force base where the 5th Bomb Wing’s 26 B-52 Stratofortress bombers are based. The Delta Connection flight began its descent toward Minot, and the plane suddenly performed an evasive maneuver to avoid another aircraft converging on their flight path. As relayed in video recorded by a passenger, the captain came on the PA to explain what happened. He apologized and detailed the abrupt turn to avoid a potential mid-air collision, “For those of you on the right-hand side, you probably saw the airplane kind of coming at us… nobody told us about it.” @azamora616 #plane#nearmiss#flight3788…
We’ve aleady seen airlines pull back flying for the fall, in anticipation of lower demand. That’s focused largely on early morning, late night and redeye trips and off-peak days.
Chief Commerical Officer Andrew Nocella said they’re going to segment premium like they’ve done coach and that this is what customers want.
Delta doesn’t do a good job keeping secrets about their fleet plans. I told you in advance they were planning to buy Boeing 737 MAXs and they did. Now they’re planning to make another order from Boeing.
Hit by severe weather, American found itself cancelling flights all at once late in the day, and the hotel and limo desk wasn’t sufficiently staffed to handle rooms for cabin crew.
Can an economy passenger come up to business class to join a family member? If a husband and wife split up – he takes the first class seat, and she’s stuck in coach – can they squeeze into the same seat up front, or take turns using it?
Officially, no. But it happens. And one flight attendant allowed it.
Is American Airlines a better airline than we give them credit for? They have made a decade of boneheaded decisions and the customer hasn’t been at the forefront of their thinking. But they’ve also made real improvements, and I don’t think they’re doing enough to tell that story.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
