Category Archives for Airlines.
Southwest passengers are in disbelief: despite planes flying half-empty, the airline now strictly enforces assigned seats—even preventing passengers from spreading out into empty rows. “Sir, you cannot move like that!” a flight attendant scolded one traveler.
After American Airlines flight attendants called for CEO Robert Isom’s removal—and pilots demanded accountability for lagging financial results—Isom recorded a video response promising improvements in operations, profitability, and customer experience. But insiders say he “sounds nervous,” raising doubts about whether the airline’s turnaround plan is strong enough to quell the union revolt.
Southwest Airlines has dominated my home airport in Austin, but I’ve long avoided flying them—not for their bag fees or the boarding process, but because their unreliable wifi crushed productivity. Now, Southwest is finally fixing their biggest problem by rapidly rolling out Starlink wifi, promising internet speeds in the air that rival your home network.
United Airlines is quietly giving away Silver elite status—a dramatic shift from traditional airline loyalty strategy—by pairing it directly with targeted credit card offers, signaling a bold new approach that could change how frequent flyer perks are earned industry-wide.
American Airlines is transforming O’Hare’s worst airline-operated lounge—a cramped, outdated space near the L gates—into a stunning, 10,000-square-foot Admirals Club. This upgrade isn’t just about aesthetics; it’s a bold statement in American’s renewed commitment to Chicago and a direct response to United Airlines’ aggressive dominance at the airport.
Leaked employee photos offer a first-ever look inside American Airlines’ refreshed Airbus A319, revealing upgraded first-class seating—but also flight attendants forced onto lavatory doors and tighter legroom in economy. Here’s what you’ll soon experience onboard.
A Frontier Airlines flight attendant allegedly invented claims of child abuse, physically attacked a sleeping father mid-flight, and then used an off-duty cop to forcibly separate him from his adopted son—sparking a federal lawsuit exposing how human trafficking training can go dangerously wrong.
At an internal leadership event last week, American Airlines revealed a surprising shortlist of potential new international routes—including Mallorca, Casablanca, and even Cape Town.
An American Airlines agent fixed a 204,000-mile AAdvantage award pricing mistake for a reader in just 3 minutes—a problem Twitter support said couldn’t be solved. The solution? Simply hanging up, calling back, and getting a different agent, a powerful tactic that reliably cuts through airline red tape and bureaucratic dead-ends.
American Airlines pilots declared “no confidence” in the airline’s management and requested a meeting with the board over financial and operational struggles—but the board declined, sending them right back to the executives they criticized.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
