Category Archives for Airlines.
A United Airlines Boeing 767 landed safely at Newark after striking a light pole on approach — but video and news reports suggest the incident was worse than first disclosed. The aircraft also appears to have hit a bakery truck on the New Jersey Turnpike, with its wheel smashing into the driver’s window and leaving the driver cut by broken glass.
Delta has canceled hundreds of flights while rivals kept running normally, and the airline’s own executives have already warned that the underlying reliability problem will take time to fix. Delta is blaming weather, but the deeper issue appears to be crew recovery and pilot scheduling — meltdowns can be expected to repeat as summer storms roll in.
China Eastern Flight MU5735 did not simply fall out of the sky. NTSB recorder data shows pilots shut off both engines before the Boeing 737 plunged from cruise, killing all 132 people aboard — and four years later, China still refuses to release the crash report, citing “national security” and social stability.
American Airlines has had to remind agents that not everything passengers call a medical device qualifies for free checked-bag treatment, because people are apparently showing up with items like hospital beds, massage tables, wagons, and even soap. The update is useful not just for what it says about baggage policy, but for what it reveals about the inventiveness of travelers trying to turn oversized or oddball items into fee-free luggage.
A “people-owned” rescue effort for Spirit Airlines has gone viral, claiming $22 million in pledges from would-be founding patrons. It has no cash, no actual bid, and no business plan to fix an airline that was losing money before it shut down.
With Spirit Airlines ceasing operations, other low cost airlines are doubling down on their request for a government bailout.
Delta Air Lines has canceled hundreds of flights while American, United and Southwest are barely canceling at all. Weather does not explain it. A tech outage does not explain it. And sickout rumors do not hold up — leaving internal Delta “crew restrictions” as the clearest clue to a meltdown at an airline once known for reliability.
Spirit Airlines’ shutdown was supposed to leave a hole in the market. JetBlue is already treating it like an opening — shifting planes, crews and new flights into Spirit’s Fort Lauderdale home base while cutting flying elsewhere.
Spirit Airlines has plenty of stories people will mock, but one flight attendant’s farewell to the airline’s final passengers was unexpectedly gracious. As Spirit shuts down after 43 years in the air, he told passengers he did not remember the bad times — just the good ones — and thanked them for staying with the airline until the end.
American Airlines spent years ripping seatback entertainment screens out of domestic aircraft and telling passengers their phones were good enough. Now its customer chief says “stay tuned,” suggesting one of the airline’s most visible passenger-experience mistakes may finally be getting reversed.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
