Category Archives for Airlines.
Wheelchair assistance is increasingly being used as an airport “hack”: it can mean skipping long walks, cutting security lines, and boarding early—often with an entire family in tow. On some long-haul flights, as many as 30% of passengers now request wheelchairs, and the result is predictable: real disabled travelers get crowded out while “Jetbridge Jesus” miracles happen the moment boarding starts.
American Airlines has been testing onboard milestone celebrations, and a new million-miler champagne toast shows the airline may be leaning into the “in the air” recognition that builds loyalty. One once-a-year traveler hated it—almost the only negative reaction to this kind of moment you ever see.
A must-pass funding package to avoid a January 30 government shutdown is carrying quiet airline policy moves that will matter far more than the headlines about FAA dollars.
The major pilot union is celebrating “two fully rested pilots at all times,” but the language is really a spending restriction that prevents the FAA from studying new technologies that might improve safety, and separate language orders the Department of Transportation to revisit decades-old international aviation policy that has worked to open market access and foster competition.
United’s CEO Scott Kirby went out of his way on the earnings call to “draw a line in the sand” in Chicago—promising United will add flights to match any American expansion at O’Hare. The point of saying it publicly wasn’t bravado. It was deterrence: to signal to American (and to analysts) that new Chicago capacity will be met in kind, making growth less attractive for both airlines.
American’s response came fast anyway, announcing new routes from O’Hare—turning Kirby’s game-theory warning into an immediate test of whether this becomes a real fare war or a negotiation by headline.
United made a big claim in its latest earnings update: in 2026 it expects to take delivery of roughly 20 Boeing 787s—more widebody aircraft in a single year than any U.S. carrier has taken since 1988. The “since 1988” reference isn’t random; it points to one standout widebody delivery spree that still hasn’t been surpassed.
A Canadian ex–Air Canada flight attendant allegedly spent four years posing as an airline pilot—using a forged employee ID to grab hundreds of free flights on American, United, and Hawaiian, and even asking for cockpit jumpseat access. Indicted in Hawaii after two 2024 Hawaiian flights, he was arrested in Panama, extradited to the U.S., and is now jailed in Honolulu awaiting trial on two wire-fraud counts.
Airlines used to design schedules to win the first page of flight search by minimizing elapsed time. American Airlines data suggests travelers now choose longer connections for reliability—and the Dallas-Fort Worth schedule rebuild is enabled by that shift.
Southwest is being sued by a former flight attendant who says the airline did not pay overtime required under Illinois law because its pay system focuses on flight time, not total duty time. Southwest argues the claim cannot proceed in court because flight attendants are unionized and the dispute belongs under the Railway Labor Act framework.
Just days after 526 people were listed for Alaska Airlines’ inaugural Rome flight, the standby list has ballooned to 1,145—more than the aircraft can even carry. At this point it’s turning into a meme, with staff asking people to cancel unless they’re truly planning to show up, even as seats are still for sale at higher fares.
American Airlines is touting a new app-and-website feature that can automatically book you a “free” hotel when an overnight delay strands you. The demo in its own promo is the perfect reminder of the catch: the airline room you’re offered is often the cheapest option available, not the one you’d choose to sleep in.
If you can front the cost, you can usually do better—using trip-delay coverage, distressed passenger rates, or points—without spending an hour in a voucher line.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
